Operations Program Manager (Retail Operations)
Location: Cupertino, California (Hybrid – 3 days onsite: Tuesday, Wednesday, Thursday)
Duration: 6+ Months
We are looking for an experienced Program Manager to lead global SMB operational programs and improve how small and medium business customers are served across retail and online channels.
Key Responsibilities:
• Lead cross functional programs across Product, Engineering, Supply Chain, and Marketing
• Drive CRM strategy, roadmap priorities, and system adoption (Salesforce or similar)
• Analyze CRM and sales data to improve operations and customer experience
• Launch operational initiatives such as trade in programs and customer feedback programs
• Build scalable processes and support field teams across global regions
Requirements:
• 5+ years experience in Program Management, Strategic Operations, or Consulting
• Strong experience with cross functional program execution
• Experience with CRM platforms such as Salesforce
• Strong analytical and communication skills
• Experience in Sales Operations, B2B programs, or Retail Operations preferred