Senior Manager, Operations

Position Summary

The Senior Operations Manager is responsible for leading large-scale, multi-client logistics operations within a third-party logistics (3PL) environment. This role provides strategic direction, operational oversight, and leadership across multiple departments or sites, ensuring excellence in service delivery, financial performance, and continuous improvement. The Senior Operations Manager partners with senior leadership and key customers to drive growth, optimize performance, and maintain long-term client relationships.

Key Responsibilities

• Lead end-to-end operations across multiple functions, departments, or facilities within a 3PL environment

• Provide strategic direction to Operations Managers, Supervisors, and cross-functional teams

• Ensure achievement of key performance indicators (KPIs) including service levels, productivity, quality, cost, and safety

• Oversee multi-client relationships, acting as a primary escalation point and strategic partner for key accounts

• Drive operational excellence through data analysis, process optimization, and implementation of best practices

• Develop and execute long-term operational strategies aligned with company and customer goals

• Manage full P&L responsibility, including budgeting, forecasting, cost control, and financial performance

• Lead workforce planning strategies, including labor modeling, staffing optimization, and succession planning

• Champion a culture of safety, compliance, and continuous improvement across all operations

• Identify and implement process improvements, automation opportunities, and innovative logistics solutions

• Collaborate with senior leadership, transportation, engineering, HR, and customer teams to support business objectives

• Lead root cause analysis and resolution of complex operational challenges and escalations

• Support business development efforts, including new client onboarding, expansions, and solution design

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field required; Master’s degree preferred

• 8–12+ years of experience in logistics, distribution, or supply chain operations, with significant experience in a 3PL environment

• 5–7+ years of leadership experience managing managers and large teams

• Proven track record of managing multi-site or multi-client operations

• Strong financial acumen with experience managing P&L and driving cost efficiencies

• Advanced knowledge of warehouse operations, inventory management, and distribution systems

• Experience with Warehouse Management Systems (WMS), labor management systems, and data analytics tools

• Demonstrated ability to lead large teams, influence stakeholders, and drive organizational change

• Exceptional problem-solving, decision-making, and communication skills

Preferred Qualifications

• Lean, Six Sigma, or other continuous improvement certifications

• Experience implementing automation, robotics, or advanced warehouse technologies

• Strong background in customer-facing roles within a 3PL environment

• Bilingual (English/Spanish) is a plus

Physical Requirements

• Ability to travel between facilities as needed

• Ability to stand and walk warehouse floors for extended periods

• Occasional lifting of up to 50 lbs

Work Environment

• Multi-site warehouse and distribution center environments

• Fast-paced, high-volume operations with complex customer requirements

• High level of responsibility for operational performance, financial outcomes, and customer satisfaction

About the Role

How you will contribute

• Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
• Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
• Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
• Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
• Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
• Other duties as assigned.

Your Key Qualifications

• Bachelor’s degree in business, engineering, or related field preferred.
• Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
• Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.