Senior Manager – Connected Car Services (CCS)
Salary: $120 salary and U
pPlus $25K worth of Benefits, including Company Ca
rOnsite: Miami, FL (Relocation Package Available
)
Position Overvie
w
: Highly motivated and technically proficient Senior Manager – Connected Car Services (CCS) to lead the implementation, operation, and continuous development of Connected Car Services across the Central and South America (CSA) regio
n.
This role is responsible for coordinating regional CCS activities in alignment with Global HQ strategies, platforms, and vehicle launch plans. The position serves as the regional focal point for CCS, managing cross-functional coordination with Global HQ, distributors, external partners, and internal regional teams to se4cure successful service launches and stable operational performance across multiple marke
ts.
Key Responsibilit
ies:Regional Strategy & Plan
- ningLead the regional development and launch strategy for Connected Car Services (CCS) aligned with global HQ direct
- ion.Develop market-specific rollout plans for key countries across the CSA reg
- ion.Conduct competitor benchmarking and consumer insights related to connected vehicle featu
- res.Lead regional planning, rollout, and operational activities for Connected Car Services (CCS) across CSA mark
- ets.Manage the full lifecycle of CCS projects including planning, testing, launch coordination, market implementation, and post-launch monitor
- ing.Coordinate closely with Global HQ teams including Product Planning, R&D, IT, Legal, Cybersecurity, and Customer Experie
- nce.Support future product planning activities related to connected vehicle technologies and digital servi
- ces.Conduct market analysis, competitor benchmarking, and customer insights activities related to connected mobility servi
ces.
Program Management & Exec
- utionManage the full lifecycle of CCS implementation – from planning and testing to market launch and performance monito
- ring.Define local service features, pricing models, business rules, cost management, KPIs and rollout time plan across target mar
- kets.Engage with external partners and vendors (e.g., telecom providers, telematics platform operators, call center provid
- ers).Ensure alignment with local distributors on market execution and sup
port.
Regulatory Compliance & Locali
- zationMonitor and ensure compliance with local regulatory requirements for data privacy, telecommunications, and vehicle ser
- vices.Coordinate regional homologation of connectivity hardware and services in collaboration with technical and legal
teams.
Performance Mon
- itoringTrack KPIs post-launch (activation rate, service usage, satisfa
- ction).Provide ongoing feedback to HQ for platform or feature improv
ements.
Functional Le
- adershipAct as functional lead for the regional CCS work group, coordinating priorities, operational activities, and cross-functional al
- ignment.Support process improvement, knowledge sharing, and long-term development of the CCS organization within the
region.
Qualif
- ications:Bachelor’s degree in Engineering, Telecommunications, IT, or Business; Master’s degree i
- s a plus.Minimum 5 years of experience in the automotive or technology industry. Experience connected car services, telematics, or digital product management is essential for t
- his role.Proven experience in project management and multi-market coor
- dination.Solid understanding of connected vehicle ecosystems including telematics, infotainment systems, mobile apps, cloud-based services, and OTA tech
- nologies.Experience managing external vendors, service providers, or customer support operations is highly d
- esirable.Familiarity with KPI management, VOC analysis, and operational r
- eporting.Strong analytical, communication, presentation, and stakeholder managemen
- t skills.Strong skills in management-level reporting and visual data pres
- entation.Advanced proficiency in PowerPoint a
- nd Excel.Strong communication and presentation skills i
- n EnglishAvailability for regional and international travel (regional and global) as
required.
Languages: English (fluent), Spanish (highly desirable), Korea (
advantage)