Senior Lead Product Manager - ACH Services

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At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Treasury Management & Payment Solutions

• Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
• Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

We are hiring a Senior Lead Product Manager to join the Payables Product Executive Team within Global Treasury Management. This Product Manager, with US ACH expertise in particular will define and execute the product strategy and innovation agenda for Commercial Banking and Corporate & Investment Banking clients. Utilizing traditional and emerging capabilities in technology, operations and data analytics, the ACH Product Manager will ensure the delivery of a differentiated customer experience.

The successful candidate will take personal ownership to deliver results, will possess deep experience and a strong understanding of the US ACH and the Payments industry and should be able to analyze market opportunities, identify opportunities for differentiation, develop use cases, analyze business cases and use the analyses to present cogent strategies.

• Develop, socialize, and implement an annual ACH Services product plan, product development roadmap, and pricing strategy
• Evaluate competitive intelligence to understand new trends for US ACH
• Sponsor potential product enhancements or functionality to deliver business value and/or improve the client experience
• Proven understanding of current payment opportunities (Faster Payments, Internet of Things, Blockchain, Application Programming Interface, Artificial Intelligence, and others).
• Serve as senior point of escalation for key cross-functional partners including Sales, Technology, Operations, Risk and Control, Legal and others to ensure successful outcomes
• Partner with Relationship Managers and Sales to interview and meet with customers to understand client needs, market problems and growth opportunities
• Anticipate and resolve complex operational and process problems that arise and being a leader in client issue resolution
• Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to Wells Fargo's Risk Management Framework

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 10+ years of experience in product management, strategic planning or a combination of both, with one or a combination of the following: treasury, trade or payments products

• Accredited ACH Professional (AAP)
• Experience with Agile methodology of project delivery

• Minimum of 5 years of experience in payables product management, banking operations, strategic planning or payments processing with a focus on ACH services
• ACH Product knowledge
• Superior influencing skills
• Ability to thrive in a fast-paced, constantly transforming and high-pressure environment
• Exceptional written, oral and presentation skills required

• Ability to travel up to 20% of the time

NC-Charlotte: 301 S Tryon St - Charlotte, NC
NY-New York: 30 Hudson Yards - New York, NY
CA-SF-Financial District: 333 Market St - San Francisco, CA

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.