Senior IT Support Technician

Senior IT Support Technician

Fully On-site in LES

$70-85K base salary

Under the direction of the MIS Director, the IT Systems & Support Lead serves as the primary technical escalation point for the health center. This is a Tier 2/3 role responsible for the stability of computer services, server health, and basic network security (firewalls). Beyond standard support, this position drives inventory management and implements advanced software modules to ensure high-uptime for clinical and executive operations.

Principle Duties and Responsibilities

• Tier 2/3 Technical Escalation: Serves as the final point of resolution for complex hardware and software issues that exceed standard help desk capabilities.
• Server & Infrastructure Maintenance: Performs routine health checks, updates, and troubleshooting for on-premise and cloud-based servers to ensure uninterrupted clinical services.
• Network & Firewall Support: Monitors firewall performance and security logs; assists in the implementation and troubleshooting of network security protocols to protect patient data.
• Advanced Endpoint Management: Designs and deploys standardized OS images and security policies utilizing Microsoft Intune, ensuring all devices (laptops, iPads, desktops) are HIPAA-compliant.
• Systems Implementation: Leads the rollout of new software modules and system updates across the organization, ensuring integration with existing clinical applications (EHR).
• Executive & Clinical "White-Glove" Support: Provides dedicated, high-priority support for C-suite leadership and clinicians, ensuring technology never hinders patient care or board-level operations.
• Inventory & Lifecycle Management: Owns the digital asset tracking system; manages the full lifecycle of IT equipment from procurement and provisioning to secure decommissioning.
• Identity & Access Management (IAM): Manages the IT components of the employee lifecycle, including complex user permissions, VPN configuration, and secure remote access.
• Event & Infrastructure Support: Leads technical setup and troubleshooting for high-visibility events such as town halls, board meetings, and community outreach initiatives.

Knowledge, Education, Skills and Abilities Required

• Experience: 2-4 years of relevant IT experience, with at least 1 year in a Tier 2 or higher capacity.

Technical Proficiency:

• Strong working knowledge of Windows Server administration and Active Directory/M365.
• Foundational understanding of network security and firewall configurations (e.g., Fortinet, Cisco).
• Advanced proficiency in Microsoft Intune for modern endpoint management.
• Clinical/Executive Acumen: Demonstrated ability to handle sensitive information and provide professional support in high-pressure clinical or executive environments.
• Education: Bachelor’s degree in IT, Computer Science, or equivalent technical certifications (Network+, Security+, or M365 Endpoint Administrator).
• Communication: Excellent technical storytelling—ability to explain complex infrastructure issues to non-technical leadership.