Role: Senior Information Technology Support Engineer
Duration: 9 month contract
Location: Onsite 5 days/week in Palo Alto, CA
Job Description:
- Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion
- Act as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments
- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
- Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)
- Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting - Maintain and support conference rooms, including Zoom rooms, displays, and equipment
- Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations
- Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one readiness
- Manage and maintain IT asset inventory, including tracking, auditing, and lifecycle management of hardware and equipment
- Travel to other South Bay office locations as needed
Required Skills and Experience:
- Strong experience providing Level 3 Help Desk Support including complex troubleshooting, production server support, lab support, executive support and other IT related tasks
- Experience with O365 administration (Outlook, Intune, Office Products)
- Experience with MDMs for Windows and Mac (Intune, Jamf, or similar tools)
Nice To Have Skills and Experience
- Experience using Jira as a ticketing system
- AV Support