Senior Human Resources Analyst

This recruitment will remain open until a
sufficient number of applications are received.
The City reserves the right to limit the applications
to the first 30 applicants.
This recruitment may close at any time. Apply immediately.
The City of Norwalk seeks a qualified Senior Human Resources Analyst to join its Human Resources Department. This role involves managing citywide Workers' Compensation claims. Candidates with experience handling a high volume of claims, particularly those related to the Family and Medical Leave Act (FMLA) and the California Family Rights Act (CFRA), are highly encouraged to apply.

The Senior Human Resources Analyst performs various responsible professional, administrative, and analytical duties related to assigned personnel and risk management functions; assists in supervising other office personnel; performs related duties as required. Under the general direction of the Risk Manager, plans, organizes, and directs the administration of the Workers' Compensation program, providing continuing control, supervision, and management of employee injury and illness cases; and performs other related duties.

ESSENTIAL DUTIES

Essential duties include, but are not limited to, the following:

Workers' Compensation/ Risk Administration

• Plans, organizes, and directs the activities of staff involved in investigating, adjusting, and processing workers' compensation claims.
• Coordinates investigating difficult, sensitive, and/or complex claims, assesses facts, and coordinates reporting claims to insurance carriers.
• Conducts audits and inspections of workers' compensation claims.
• Reviews and evaluates the results of pre-employment, annual, and return-to-work medical examinations and makes appropriate recommendations.
• Develops, establishes, updates, and reviews medical examination policy standards; evaluates, interprets, and applies laws regarding the physical examinations of potential employees in determining job suitability and fitness.
• Monitors rehabilitation services and consults with physicians, service providers, and department representatives to resolve claims, including return-to-work, vocational rehabilitation plans, and disability retirement.
• Coordinates Workers' Compensation program activities and services with those of other departments and outside agencies and organizations; provides staff assistance to the Risk Manager; prepares and presents staff reports and other necessary correspondence.
• Keeps abreast of new trends and innovations in workers' compensation, disability retirement, and pre-employment medical standards.
• Assists in the administration of the Risk Management Program, including worker's compensation, liability, and other insurance programs; participates in the City-wide safety program and assists in the development and implementation of safety training; participates in the review of liability and industrial accident claims to identify loss exposure; participates in the review of insurance plans and recommend policy revisions.

Benefits/ Leave Administration

Administers various benefits programs the City offers, including medical, dental, vision, life insurance, and other related programs. Verifies and inputs data directly into multiple systems, processes enrollments for all insurance programs, and monitors and verifies dependent eligibility for benefits. Manages COBRA enrollments and oversees retirees' activities and benefits enrollments in coordination with PERS, Social Security, Medicare, and COBRA.

Coordinates the annual city-wide employee health benefits fair.

Input new hires into the city payroll and personnel program, ensuring the accuracy of all employee-related information. This includes reviewing, analyzing, and verifying salary adjustments, tax exemptions, employee demographics, benefits selections, transfers, title changes, resignations, retirements, terminations, disciplinary actions, and dismissals. This information impacts on the employee's personnel profile, payroll data, and benefits information.

Tracks, research, and reports on various Federal and State-protected leaves, such as the Family and Medical Leave Act (FMLA) and other leave of absence categories, pay decreases, disciplinary measures, and maternity leave. Responds to inquiries regarding vacation, sick leave, holiday leave, and accrual leave banks and policies.

Develops and implements recruitment plans and schedules; develops related literature and job advertising; and directs and participates in applicant screening, test development, and administration.

Conducts classification studies and develops class specifications; conducts salary and benefits surveys; performs analysis and develops recommendations regarding recommended adjustments and program of implementation; prepares detailed reports.

Participates in the development of job skills training programs; coordinates and assists in the conduct of training.

Assists in the administration of employee benefits programs and the Affirmative Action Program.

Provides administrative staff support in the labor negotiations; may participate in administering labor agreements and disciplinary action proceedings.

Responds to inquiries and advises or aids the Manager, Director, other City employees, other agencies, and the public regarding personnel or risk management matters.

QUALIFICATIONS GUIDELINES

Knowledge, Skills, and Abilities

• Principles and practices of personnel, including recruitment, selection, classification, compensation, labor relations, benefits administration, research and analysis; the principles and practices of risk management, loss prevention, claims investigation, and processing.
• City organization, operations, policies, and procedures.
• City Code, City Ordinances, Standard Operating Manual, personnel policies and procedures, and applicable Memoranda of Understanding.
• Federal, state, and local laws, codes, and regulations related to workers' compensation and disability retirement, including the State of California Labor and Government Codes and Cal-OSHA regulations.
• Jurisdiction, functions, and procedures of the Workers' Compensation Appeals Board (WCAB).
• Medical and technical terminology is used in industrial injury and illness cases.

Required Skills in:

• Researching, evaluating, and recommending policies and programs to comply with state laws and regulations.
• Understanding, interpreting, applying, and explaining laws, codes, regulations, policies, and procedures related to the Workers' Compensation program.

• Effective verbal and written communication.

• Establish and maintain effective working relationships with staff, City departments, elected officials, outside agencies, and the general public.

Ability to develop recruitment programs and valid selection procedures; conduct research, perform analysis, and prepare reports of findings under direction; conduct classification and salary studies; interpret and apply related laws, ordinances, and regulations; maintain accurate records and files; establish and maintains coopera­tive working relationships; develop training programs; coordinate or participate in training programs.

Education and/or Experience

Any combination of education and/or experience has provided the necessary knowledge, skills, and abilities. Example combinations include:

A bachelor’s degree from an accredited college or university with major course work in Public Administration, Business Administration, or a related field. A master’s degree is preferred. Two years of professional experience in the administration of workers’ compensation claims; OR an equivalent combination of training and experience in a centralized personnel system, including experience in more than one functional area (recruitment, selection, classification, compensation, labor relations). Public sector and/or self-insured employer workers' compensation claims experience and supervisory experience are preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Physical Demands

While performing the duties of this job, an incumbent is regularly required to use hands to finger, grasp, feel, and use repetitive motions to operate office equipment. Incumbents are frequently required to sit, talk, and hear. Incumbents are occasionally required to stand, walk, stoop, kneel, crouch or reach. Incumbents perform sedentary work but may occasionally lift to 25 pounds. Specific vision abilities required by these positions are those required to perform office machine operations.

Work Environment

Incumbents are not substantially exposed to adverse environmental conditions.

SELECTION PROCESSApply online athttp://www.norwalkca.gov/city-hall/departments/human-resources. The employment application must be completed. Resumes will not be accepted in lieu of a City application. Applicants must be specific in describing qualifications for this position on the application. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. Faxed materials or postmarks will not be accepted. Applications will be screened in relation to the criteria outlined in the job announcement.

Candidates with qualifications that best relate to the position will be invited to participate in the selection process. Possession of the minimum qualifications does notensure continuation in the selection process. The selection process will include an oral interview and other testing processes to predict successful job performance. The class may be utilized in various City departments.
The City provides preference to military veterans under consideration for initial employment. To claim veteran's preference, an applicant must submit their most recent DD214 form. An eligible veteran is one who has served in the United States armed forces and who has received an honorable discharge.
For a complete copy of the class specification, please clickhere.
Reasonable accommodations for applicants with disabilities may be requested by calling the Department of Human Resources at least three (3) business days before the scheduled examination/interview date. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
The City of Norwalk, in compliance with all applicable Federal and State laws, does not discriminate based on race, color, national origin, ancestry, marital status, age, religion, disability, sex, or sexual orientation in its employment actions, policies, procedures, or practices.