Position Summary
The Council on Foreign Relations is seekingaSeniorHelp Desk Technicianto join a collaborative technology team.In thisrole, you will serve as a key resourceforCFR staff,deliveringtier 2technical supportacrosscomputer systems, software applications, mobile devices,andtheMicrosoft Teams Phonesystem.Youwillalsoplay an integral part in supportinginstitutional meetings and functions,managing thephysicalrelocationand connectionofworkstations and networking equipment, andoverseeing theconfigurationand repairof computerand networking equipment.
This full-time position is based in CFR’s New York City or Washington D.C. office, at least three days per week. Tuesdays, Wednesdays, and Thursdays are considered institutional anchor days where all staff are required to be onsite. Effective Monday, September 14, 2026, CFR employees will be based on-site at least four days per week. CFR’s remote working schedule is subject to change.
Essential Functions/Responsibilities
- Provide second-tiertechnical support andassistanceto CFR staff.
- Diagnose and resolve technical issues reported by users. Provide guidance and support to users who requireassistancewith hardware, software, network, or other technology-related issues.
- Logand tracksupport requests in theFresh Serviceticketing system. Maintain detailed records of user interactions, including the nature of the problem, steps taken to resolve it, and any solutions provided.
- Maintainandconfigurecomputer software and hardware systems. This includes installing and updating software applications, troubleshooting hardware malfunctions, performing routine maintenance tasks, and ensuring systems are up to date with the latest security patches.
- Collaborate with other IT professionals, such as network administrators, system administrators, and cybersecurity analysts, to help resolve complex issues.
- Maintain software and hardware asset inventory.
- Managetherelocationof computer equipment.
- Build on technical knowledgebasethrough department sponsored training and reading of industry-related publications.
Minimum Qualifications
Experience
- Atleast 3yearsof experience in a help desk or technical support role.
- Demonstrated experiencesupportingM365applications, Microsoft Active Directory, and MacOS isrequired.
- Experience with mobile device management software (i.eJamfand Intune)
- Relevantcertificationssuch asCompTIA A+, Network+, Microsoft365 Fundamentals,area plus.
- BA in computer science, IT, or relatedfieldis preferred but notrequired.
- Demonstrated experiencewithhelp desk ticketing systemsand remote support tools.
Related Skills & Other Requirements
- Excellent interpersonal and communication skills
- Customer-focused with a commitment to high-quality service.
- The ability to analyze and evaluate user-reported problems,identifypatterns, and apply technical knowledge to develop effective solutions.
- Ability to work independently with proven ability to problem solve; strong critical thinking skills
- Exceptional organizational skills, along with strong follow-through and attention to detail
- A willingnessand abilityto learn and adapt to modern technologies, software applications, and industry trends. Keeping up with advancements through self-study, certifications, and training programs
- Ability to provide on-call help desk supportat leastone weekend per quarter
- Ability to lift and carry equipment up to 50 pounds in weight
Required Application Materials
Please submit a résumé.
Compensation and Benefits
- The full-time annual compensation range for this position is $70,000 – $85,000, depending on experience.
- In addition to competitive salaries, the Council on Foreign Relations offers a benefits package that is among the best offered by nonprofit institutions today, including an award-winning health and wellness program, an on-site fitness center, and generous leave policies and health insurance programs.
About CFR
The Council on Foreign Relations (CFR) is committed to fostering a foreign policy community in the United States that is more representative of American society, recognizing that diverse backgrounds and perspectives contribute to broader, more informed participation in the foreign policy debate and lead to an enhanced understanding of the world and the United States’ role therein. To that end, CFR is dedicated to continuing to advance diversity, equity, and inclusion throughout its work and workplace by building a more diverse membership and staff, producing and dispensing thoughtful analysis on a broad range of foreign policy issues, and developing relevant, wide-reaching programming that also serves to expand the foreign policy talent pipeline to underrepresented populations.
