Senior Desktop Support

Required Skills & Experience:

o 3+ years of IT support experience in mixed Apple and Windows environments.

o Technical proficiency with:

• macOS (Ventura, Sonoma), including Apple M-series hardware
• iOS configuration and support, including Apple ID/iCloud setup
• Windows 11, with expertise in imaging and end-user environment management

o Strong working knowledge of:

• Microsoft 365 (especially Exchange Online and Teams)
• Azure Active Directory / Entra ID
• Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)
• Conference room AV and office printer management

Nice-to-Haves:

• Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP.
• Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow.

Job Description:

We’re seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we’d love to meet you.

Key Responsibilities

• Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems.

• Set up, configure, and maintain desktops, laptops, and mobile devices.

• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.

• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.

• Accurately document incidents, troubleshooting processes, and resolutions.

• Support onboarding and offboarding processes: account setup, device preparation, and user orientation.