Key ResponsibilitiesOwn a High-Value Commercial Portfolio: Drive retention and expansion for a dedicated segment of approximately 7075 upper-tier commercial accounts.Identify and Close Expansion Opportunities: Proactively surface upsell and cross-sell potential within your portfolio, moving beyond traditional support to drive immediate revenue growth.Manage the Full Renewal Lifecycle: Lead end-to-end renewal negotiations for commercial customers, ensuring high retention rates and protecting the organization's recurring revenue.Drive Strategic Value Alignment: Conduct regular business reviews to tie customer strategic objectives to product metrics, specific use cases, and realized benefits.Serve as the Internal "Quarterback": Coordinate across product, security operations, and technical teams to resolve complex customer workflows and technical support issues.Leverage Domain Expertise: Utilize your background in cybersecurity to establish immediate credibility with customers and provide expert guidance on the threat landscape.Navigate Startup Ambiguity with Grit: Demonstrate initiative by digging for opportunities independently and finding solutions within evolving or "messy" data systems.Streamline Customer Adoption: Oversee the transition from onboarding to full adoption, ensuring customers achieve their desired outcomes early in the partnership.Prepare for Enterprise Transition: Maintain high standards of strategic account protection with the goal of evolving into an Enterprise CSM role within 912 months.Experience & ExpertiseStrong communication skills with confidence engaging C-level executives on technical solutions and business impactSelf-starter with sound judgment, strong prioritization skills, and a proactive approach to problem-solvingAbility to work independently in a hands-on role while collaborating cross-functionallyGrowth mindset with openness to feedback and a willingness to roll up your sleeves3+ years of experience in account management or customer relationship management within a technical solutions environmentProven track record of achieving retention and/or expansion revenue targetsExperience working in a startup environment preferredExperience in cybersecurity or fraud-related solutions is a plusOur ValuesWe Learn from Our CustomersWe actively listen to customers and prospects, using their insights to guide our strategy and innovation.We Invent Awesome StuffWe tackle complex problems others have written offbringing bold, differentiated solutions to a market facing billions in online fraud.We Are Honest, Ethical, and KindWe operate with integrity and intention in every interactionwith customers, partners, and each other.We Make Each Other SuccessfulWe foster an inclusive, collaborative culture built on mutual respect, support, and continuous learning.Hiring TeamMeghan JaegerJason GonzalesTim McCarthyAnnie MullenJosh Shaul
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