Senior Customer Engineering Manager

Kirloskar Americas Corporation
Houston, TX

Key Responsibilities


Technical Execution & Project Leadership

  • Technical Authority: Serve as the regional expert for Kirloskar Gensets, ensuring compliance with US/LATAM standards (EPA Tier 4 Final, UL, NFPA, IBC Seismic).
  • Engine & System Troubleshooting: Lead deep-dive root-cause analysis (RCA) for complex engine performance issues and genset failures. Act as the final escalation point for technical challenges involving combustion, fueling, and governor dynamics.
  • R&D Feedback Loop: Partner with India-based development teams to provide "Voice of the Customer" input for new engine development, including duty cycle analysis, transient response requirements, and Tier 4 Final optimization.
  • Solution Design: Lead the design of power solutions for the full spectrum of Data Centers (Hyperscale, Colo, Enterprise). Translate load requirements into engineering specifications.
  • BESS & EMS Orchestration: Size and integrate Battery Energy Storage Systems (BESS) and manage Energy Management Systems (EMS).
  • Acoustic & Sound Mitigation: Support the design/delivery of sound-attenuated enclosures (Level 1–3) to meet strict local noise ordinances.
  • Commissioning & Training: Lead Level 1–5 Commissioning (FAT/SAT/IST). Provide advanced technical training focusing on engine diagnostics and system optimization.


Skills & Technical Mastery

Education, Experience, and Tools

  • Education: Bachelor’s degree in Electrical or Mechanical Engineering.
  • Experience: 10+ years in Power Gen; proven track record in Engine Development/Testing (test cell experience preferred) and complex troubleshooting.
  • Technical Mastery: Deep expertise in engine combustion, fuel systems (Common Rail), turbocharger matching, and ECU calibration.
  • Controls Expertise: Deep understanding of engine-to-genset communication (CANbus, J1939), alternators, switchgear, ATS, and control systems (Deep Sea, Woodward, E-controls).
  • Tools & Software: Proficiency in CAD, Project Management software, and engine diagnostic/calibration tools.
  • Regulatory: Mastery of NEC, NFPA 110/855, and UL 2200/9540.


Personal Attributes

Behavioral Traits & Work Style

  • Analytical Detective: Thrives on deconstructing complex mechanical and electrical failures to find the root cause.
  • Cross-Cultural Diplomat: Able to facilitate seamless communication between diverse teams in the US and India.
  • Road Warrior: Willingness to travel 25–40% domestically and internationally (including South America and India).

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