The Position:
At KI Concerts, we design and deliver transformative international performance experiences for choirs, bands, and orchestras around the world.The Senior Associate of Business Development plays a key role in building relationships with new and returning ensemble Directors, designing customized performance tours, and fostering long-term partnerships.
This is a relationship-driven, mission-oriented role for someone who is passionate about music, inspired by global travel, and energized by connecting with people.You’llwork closely with directors from first conversation through tour launch, helping them create unforgettable experiences fortheirperformers.You’llalso drive new business through a variety of channels (social media, marketing leads, events, outreach, and referrals) while rebooking and growing existing relationships.
We’relooking for a dynamic individual with a strong musical background, excellent communication skills, and an interest in international travel. In this role,you’llinspire clients to embark on meaningful global experiences while delivering personalized, high-touch service throughout the sales process.
This role reports to KI Concert’s Senior Director of Programs and is based inHeadfirst’sDC office orremotely, andis expected to travel to industry conferences and on KI Concert tours abroad.
What You'll Do:
Sales
- Lead Generation:
- Proactivelyidentifyand pursue sales opportunities to achieve and exceed established targets.
- Cultivate relationships withselectexisting and prospective clients throughconsistentcommunication and follow-up.
- Utilize a consultative sales approach and musical background to understand clients' travel preferences, interests, and budgetary considerations, tailoring tour packages to meet their needs.
- Be accountable for consistent updates within KI’s CRM system, HubSpot, to keep client records and pipeline always up to date.
- Nurture leadsacquiredthrough multiple channels, which include but are not limited to the following:
- Attending andrepresentingKI Concerts at industry conferences,
- Re-bookingselectexisting KI clients,
- Following up by phoneandemail with incoming web and marketing leads, as assigned,
- Seekingcurrent and past customer referrals, as assigned, and
- Actively making calls and performing web research to build KI’s customer base.
- Building a Proposal:
- Working closely with the client to design a customized itinerary or choosean appropriateFestivaloffering
- Creating a full proposal withitineraryand pricing, and walking through this with clients
- Finalizing Bookings:
- Supporting the client in promoting the trip to potential participants, and working with the client until the group is ready to be transitioned to anOperationsTeam member
Expertiseand Customer Service
- Product Knowledge:
- Serve as a subject matter expert inthe performing arts, with an emphasis on music
- Develop a comprehensive understanding of KI’s product offerings, including destinations, itineraries, inclusions, and pricing.
- Stay updated on industry trends, travel regulations, and destination highlights to provideaccurateandtimelyinformation to clients.
- Educate clients on the unique features and benefits of KI tour packages, highlighting the value proposition and differentiating factors, including high level musicalexpertise.
- Customer Service:
- Provide exceptional customer service throughout the sales process, frominitialinquiry to post-trip follow-up.
- Address client inquiries, concerns, and requests promptly and professionally, ensuring a seamless and enjoyable booking experience.
- Anticipate client needs and offer personalized recommendations and enhancements to enhance their travel and musical experiences.
Teamwork Mindset
- Collaboration:
- Collaborate with cross-functional teams, Global Sales & Senior Advisor and their sales team, operations, marketing, and product development, to ensure alignment on sales strategies andobjectives.
- Share client feedback, market insights, and competitive intelligence to inform product enhancements and marketing initiatives.
- Act as a brand ambassador,representingthecompanyvalues and commitment to excellence in every interaction.
- Drive a culture of continuous learning and improvement within the sales team, implementing best practices and innovative approaches to enhance sales effectiveness.
About You:
The Requirements
- Bachelor’s degree preferred, with a concentration in music, tourism, business, management, or related field viewed favorably.
- Experience as a musician, background in music education through teaching or professional certification, and/or a proficient understanding of musical theory.
- Experience outside of North America either through work or personaltravelviewed favorably.
- General knowledge and understanding of international performance travel industry and the global destinations to which KI Concerts clients travel.
- Strong interpersonal and written and verbal communication skills; ability to communicate clearly and effectively with internal staff and management with limited managerial oversight.
- Eitherdemonstratedsuccess in a sales, revenue-generatingor grant-acquisition role, or eagerness to learn these skills.
- Excellent attention to detail.
- Results-oriented mindset with a focus on delivering measurable outcomes.
- Proficiencyin CRM software and sales analytics toolsviewedfavorably, ordemonstratedability to learn software systems.
- Strategic thinker with the ability to analyze market trends and develop effective sales strategies.
- Ability to problem-solve and applyprevioustake-awaysand lessons learned to similar problems when they reoccur.
- Ability to think ahead to how issues and decisions willimpactcustomer experience and budgetaryobjectives, and to exercise good judgment to balance competing experiential and operational interests.
The Character
- An impassioned enterpriser who shares the KI Concerts/Headfirst Companies’ core mission and values and believes in our ability to work together to make a difference in the lives of children, young adults, and adults.
- A motivated self-starter who is autonomous and dependable.
- A team player who approaches professional hurdles with a strong sense of individual responsibility and a sincere emphasis on team over self.
- A doer who has an entrepreneurial spirit and a focus on finishing the job every day.
- An independent thinker who assumes responsibility beyond what is asked, and takes initiative for positive change.
- A flexible, coachable, and down-to-earth teammate who has the desire and capacity to grow through self-reflection, and by both providing and receiving thoughtful, constructive performance feedback.
- A consummate professional who has the ability to prioritize and multitask, managing several projects concurrently, sometimes under pressure, and often with tight deadlines, while maintaining a positive attitude and professional demeanor.
- A patient problem-solver with a stellar sense of humor.
About Headfirst
Headfirst Companies is all about creating unforgettable experiences that inspire growth, learning, and connection. From our Washington, D.C. headquarters, our full-time team works year-round to shape every detail of our three programmatic divisions: Headfirst Youth Camps & Events, Headfirst Showcase Camps, and KI Concerts.
With our Headfirst Youth Camps & Events division, we deliver top-tier STEM, sports, and day camps for kids in the D.C. metro area which keep us at the forefront of innovation and fun. We partner with legendary pro sports teams across the country to bring young players up close to the magic of the game through behind-the-scenes access and engaging instruction.
Our renowned Headfirst Showcase Camps division connects talented student-athletes with coaches from the nation's top collegiate baseball and softball programs through events which are carefully crafted to bring out the best in players and help them shine in the spotlight.
KI Concertsprovides the opportunity for fine choirs, bands, orchestras, marching bands and dance groupsto explore and perform in extraordinary venues around the world. Our custom tours feature performances in cities as well as smaller towns offering exchanges, cultural immersion, warmaudiencesand workshops/clinics/outreach activities as requested.
The Headfirst Companies are Equal Opportunity Employers. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups to apply.
