SAP Program Manager

About ITC Infotech:

ITC Infotech is a leading global technology services and solutions provider, led by Business and

Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Retail, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Position Details:

This pivotal role within our sales organization focuses on expanding ITC Infotech’s footprint in the CPG industry in US. The successful candidate will be responsible to own account-level revenue growth, client satisfaction, and commercial governance by applying industry context to client-specific execution. The individual will be responsible for driving profitable growth by identifying and securing new business opportunities within new and existing clients and increasing revenue through strategic client partnerships. The ideal candidate will possess deep industry knowledge, will have a background in solution-based selling and a consultative approach to client engagement.

Job Opportunity: SAP Program Manager – AMS & S/4 HANA Programs

Location: Chicago, IL (Hybrid with 3 Days onsite)

Experience Required: 15+ Years

Key Responsibilities:

We need Program Manager who has very good experience in managing ECC/S4HANA AMS operations including Incident , Service Request , Problem ticket , Continuous service improvement , Automation /AI , stakeholder management in multi-vendor scenario , Governance – Tactical :daily , weekly , Strategic – Monthly, QBR )and Application development project (SAP upgrade , roll outs and other projects as per business requirements).

He must need to have prior SAP experience as Functional or Technical consultant and moved into Delivery management role

What You’ll Do

• Program Ownership: Drive delivery lifecycle, manage P&L, and ensure KPIs align with client expectations and business goals for SAP AMS and S/4 Projects.
• Strategic Ecosystem Leadership: Drive the orchestration of SAP and peripheral technologies to meet dynamic and evolving business needs—ensuring optimal functionality, performance, and availability across the enterprise.
• Team Leadership: Build and lead high-performing, cross-functional diverse team and specialists
• Partner Ecosystem Management: Cultivate strong relationships with implementation and support partners to collaborate for the successful delivery & operation excellence of the entire SAP platform.

Must Have Experience:

• 15 years of Delivery Management experience delivering SAP-related projects especially AMS and other projects involving SAP in the ecosystem.
• Proven success in 2–3 S/4 HANA implementations, with deep expertise in core modules
• Exceptional client management skills; act as a trusted SPOC for IT and business stakeholders.
• Strong grasp of Agile methodologies, sprint planning, and milestone-based delivery.
• Experience managing multi-vendor environments and distributed teams (onsite/offshore).

Education Qualification:

Bachelor’s or master’s degree in engineering, Business Administration, Sales Management, or an

equivalent combination of education and experience.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without

regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is

committed to providing veteran employment opportunities to our service men and women.