TITLE: Sales Manager
REPORTS TO: Store Manager / Regional Manager
OVERALL DUTIES:
The Sales Manager is responsible for day-to-day staff productivity development in
line with the store’s strategy, building highly motivated teams and developing the
staff to the next level. Ensuring established sales and profit goals are met both
individually and as a team. This individual will assist with supervising and providing
the staff with support to reach their goal while modeling MaxMara standards of
customer service. In addition, all floor related operational activities are
responsibility of the Sales Manager.
CORE RESPONSIBILTIES:
1. Customer Service
• Must have the ability to maintain and communicate the Company’s
commitment to goals, drive sales, and motivate team’s performance
• Assist assigned stylist by Store Manager in their daily appointments
and operations. Assist all other sales associates as needed.
• Actively builds client confidence by creating an engaging interactive
experience
• Assist assigned stylist with retaining and gaining new clients, meeting
conversion goals and continues to service existing client base
• Resolves customer service issues swiftly
• Ensure customer’s needs are met without hesitation.
• Assist sales associates in consistently meeting /exceeding both store
and individual sales goals including KPI’s
• Maximize the customer experience
• Maintain positive outlook and professional demeanor while
supporting company initiatives
• Stresses importance of developing a local clientele with the goal of
enlarging top tier loyal client base
• Ongoing reinforcement of all aspects related to clienteling
2. Staff Development
• Monitor and encourage client development by supporting assigned
top stylists, as per directive of Store Manager and Regional Manager,
with all CRM related tasks such as client outreach, client lists analysis,
management of follow ups, operational activities (approval &
appointment set up, ringing sales etc.)
• Manage on the floor to maintain a strong presence
• Can align other team members to reach goals to support the business
• Creates a store environment that emulates the company DNA
3. Operations
• Achieve and exceed individual sales goals. Assist with achieving the
Company’s sales plan for your boutique or outlet by leading the store
team to drive sales through constant training and modeling of
outstanding customer service skills
• Perform all point-of-sale (POS) cashier-level functions
• Ring any approvals going in/out of the stylist
• Ringing all of assigned stylist individual sales and returns and all
other associate’s as needed.
• Check on the finished alts, B2E orders and COP’s for assigned stylist’s
clients.
• Daily communication with assigned stylist and have merchandise for
client appointments set up in the fitting room.
• Communicates all store related issues to Store Manager when unable
to solve on their own
• Answer all incoming calls and direct customer inquiries to
appropriate party
• Assist with closing and opening procedures to ensure the store is
ready for business, including compliance to visual merchandising
standards
• Maintain and monitor the staff’s compliance with Company policies
and procedures on sales, customer service, dress code, etc., and
provide feedback to Store Manager and Assistant Store Manager as
needed.
4. Human Resources
• Ensure all company policies and procedures are being followed on the
sales floor
• Exhibit strong communication skills that are clear and concise with
the store team, assigned top stylists, Management and Regional
Manager
• Create a positive store atmosphere that consistently motivates the
team
• And other duties assigned from time to time
REQUIRED SKILLS/EDUCATION
• BA a plus
• Minimum 2 years of supervisory experience in the apparel industry
with a proven track record of driving sales and excellence in customer
service; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury
or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Training, interviewing, organizational, and performance management
skills.
• Able to work independently as well as collaboratively
• Proficient computer skills
• Ability to manage conflict
• Must be able to lift, carry, or otherwise move objects weighing up to
15 pounds when merchandising sales floor using ladders or stairs.