Sales Manager

This full-time, on-site Sales Manager role is responsible for leading and developing a retail sales team, driving sales performance, and ensuring an exceptional customer experience. You will oversee daily sales strategies, set and monitor company goals, manage claims, credits and rebates, and resolve client and staff issues in a fair and effective manner. Working closely with marketing and product teams, you will use market intelligence to influence wider business initiatives while maintaining a high-performing, collaborative sales environment.

Responsibilities

• Set clear sales goals, regularly compare performance against targets, and adjust goals as needed to achieve organisational objectives.
• Assess current team processes and procedures, identify opportunities for improvement, and implement effective changes.
• Manage claims, credits, and rebates accurately and efficiently to support both customer satisfaction and business performance.
• Resolve customer issues promptly and professionally, ensuring consistently high levels of customer satisfaction.
• Recruit, hire, and onboard new sales team members to build a strong, capable team.
• Coach, mentor, and provide ongoing feedback to the sales team to support their development and success.
• Foster a competitive yet collaborative team environment that encourages high performance and shared success.
• Ensure the sales team remains up to date on product knowledge and effective sales techniques.
• Assess individual performance through observation and measurement, and recommend or implement corrective actions when needed.
• Address staff disputes in a fair, timely, and effective manner to maintain a positive working environment.
• Provide informed feedback to marketing and product teams based on market trends, customer feedback, and competitor activity.
• Attend managers’ meetings and actively contribute to company-wide initiatives and strategic discussions.
• Work on the sales floor assisting the sales team and leading by example in customer engagement and service.
• Perform other related functions as necessary or as assigned to support business needs.

• At least 5 years of experience in the retail sales industry.
• A minimum of 5 years of sales experience with a proven record of achieving goals.
• At least 2 years in a supervisory role with demonstrated ability to meet quotas.
• Bachelor’s degree in Business, Marketing, Communications or equivalent experience.
• Strong background in sales, retail management, customer service and account management.
• Excellent analytical skills with the ability to interpret performance data and identify improvements.
• Strong oral and written communication skills suitable for internal and external stakeholders.
• Proven managerial skills, including team leadership, coaching, and performance management.
• Ability to work effectively under pressure and remain flexible in the face of change.
• Strong interpersonal skills to interact confidently with sales staff, sub-contractors, and customers.
• Ability to work in a fast-paced, detail-oriented environment while managing multiple priorities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, with store system training provided.
• A positive attitude, results-driven mindset, and a strong desire to succeed.

• background in construction is preferred but not required.
• Experience managing a team within a retail or customer-facing environment.
• Demonstrated ability to foster a collaborative and high-performing team culture.
• Comfort contributing insights to marketing and product teams based on market intelligence.

You will join an employee-focused organisation that offers meaningful benefits and long-term financial incentives, including employee-sponsored health insurance, an Employee Stock Ownership Plan, and a 401(k) with employer contribution after the first year. The company supports work–life balance through paid vacations and holidays, and offers additional financial flexibility with Flexible Spending and Dependent Care options. You will work in a collaborative environment where your ideas and leadership contribute directly to company-wide initiatives and long-term success.

Work Environment

This is a full-time, on-site position based in a retail environment, working Monday to Friday from 8:00 am to 5:00 pm, with occasional nights and Saturdays as business needs require. You will manage a sales team of around 10 people within a company of approximately 56 employees, providing hands-on leadership on the sales floor and supporting the team in daily customer interactions. The role involves working in a fast-paced, customer-facing setting that requires attention to detail, adaptability, and strong collaboration across departments, supported by standard office technologies such as Microsoft Office and in-store systems.

Job Type & Location

This is a Permanent position based out of Coralville, IA.

The pay range for this position is $100000.00 - $125000.00/yr.

• Employee sponsored health insurance plan
• ESOP (Employee Stock Ownership Plan)
• 401k with employer contribution after first year
• Paid vacations, holidays
• Flex Spending/Dependent Care

This is a fully onsite position in Coralville,IA.

This position is anticipated to close on Apr 17, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.