Sales Assistant

Position Overview

We are seeking a polished and service-driven Sales Assistant to support our sales team and ensure a seamless, elevated in-store experience. This role is ideal for someone who is detail-oriented, personable, and eager to grow within a fine jewelry retail environment while gaining hands-on exposure to both client service and jewelry operations.

Key Responsibilities

Client Experience & Sales Support

• Support the sales team with client needs and daily boutique operations
• Build rapport with clients and confidently communicate product details
• Ring up customer purchases and repair quotes with accuracy and efficiency
• Maintain a warm, elevated, and memorable in-store client experience

Repairs

• Receive customer repair items and clearly communicate needs to the jeweler and/or sales associates
• Create repair and sales tickets in the POS system
• Contact customers regarding updates, approvals, and completed repairs

Store Operations & Support

• Maintain cleanliness, organization, and presentation of showcases and store environment
• Assist with opening and closing procedures
• Help with shipping, packaging, and general store support needs as needed including running errands when necessary
• Assist with inventory organization and back-of-house tasks

Creativity & Collaboration

• Use creativity to support custom jewelry ideas alongside customers and sales associates
• Assist in rearranging showcases to maintain fresh, visually appealing merchandising
• Contribute ideas for in-store presentation and social media content opportunities
• Participate in content creation when needed (product highlighting, in-store visuals, etc.)

Qualifications

• MUST be able to commit to working several Saturdays a month
• Strong interpersonal and communication skills
• Professional, polished appearance and demeanor
• Detail-oriented with strong organizational abilities
• Ability to multitask in a fast-paced luxury retail environment
• Positive, team-oriented mindset with a proactive attitude
• Comfortable engaging with clients in a refined and confident manner

Preferred Experience

• Previous retail or customer service experience (luxury, jewelry, or fashion preferred)
• Interest in fine jewelry, design, or luxury goods
• Basic knowledge of diamonds, gemstones, and precious metals