Sales and After Sales LMS Coordinator

The Sales & After Sales LMS Operations Coordinator is the lead position responsible for building and maintaining Sales and After Sales curricula, providing support for assessment authoring tool, Adobe Connect, Live, In-Dealer and VCO offering support for trainers.

Principal Duties and Responsibilities:

• Main point of contact for the Stellantis Performance Institute LMS CDJRF|Alfa Romeo business partners in relation to Sales and After Sales certifications, UCIs, authoring tool, assessments, live and VCO trainer support
• Cross trained to support International, Mexico and Experiential LMS Operations Specialist
• Builds, implements and updates new and existing certification plans for Sales and After Sales for CDJRF, Alfa Romeo (over 40 different curricula)
• Assists with processing Universal Course Information (UCI) requests including CJDRF|Alfa Romeo
  • Process UCI’s on daily basis (entry of new courses and updating existing courses in LMS) for CDJRF, Alfa Romeo, and other ancillary courses
• Authors and updates CDJRF|Alfa Romeo|Expert assessments and surveys
• Provides authoring tool maintenance and clean up
• Supports 20+ trainers with creating and managing all instructor-led class offerings for Live targeted training and workshops to ensure dealership personnel can meet required training.
• Supports VCO tool (currently Adobe Connect) and Trainer VCO technical issues
  • Main contact for all VCO trainers
  • Responsible for Adobe Connect Training for all trainers as needed
  • On call, daily for extended work hours at Performance Institute and Virtual Classroom Online
  • Support examples: trainer log in, student accessibility, works with Hot Line Lead to coordinate calls and outbound projects
• Participating in business partner meetings related to support modifications, configurations and new programs, translating business needs into practical system application and operational requirements
• Support system implementations or upgrades by participating in UAT to test and analyze system functionality and document results
• Uphold and consistently apply Operations policies, processes, and procedures
• Maintain ongoing process and system documentation
• Update communications in LMS & coordinate updates/recordings with hotline support person (i.e., Yellow Banner with matching upfront IVR messages)
• Participate in other projects and activities as requested.

Basic Qualifications:

• Bachelor’s degree in Business Administration or other related field -OR- High School Diploma /GED and 10+ years of experience in Learning Management Operations, Curriculum Development

• Technical and troubleshooting capabilities are necessary. Experience working in LMS. Support skills and ability to work with a team and provide clear direction both written and verbally and promoting process improvement.

  An understanding of training development and curriculum
• Familiarity with Learning Management Systems
• Experience documenting application business requirements and user acceptance testing
• Expertise in dealer training programs & related industry benchmarks
• Ability to interact effectively with various management levels
• Strong written and verbal communication skills
• Ability to multi-task and work in a rapid pace environment
• Strong project management skills
• Familiarity and ease with office automation programs (PowerPoint, Excel, Word, etc.)