Safety and Security Base Services Liaison

This opportunity is open to current King County Metro Transit Employees only.
King County Metro Transit’s Safety, Security, and Quality Assurance (SSQA) Division is seeking to fill multipleSafety and Security Base Services Liaisonpositions to support safe, secure, and well-coordinated operations across Metro Transit.
If you enjoy connecting with others, are committed to providing excellent customer service, and are passionate about supporting a safe, welcoming environment, you are encouraged to apply!
TheSafety and Security Base Services Liaison is essential for promoting and ensuring the safety and security of Metro’s Operations. By bridging the gap between frontline employees and various transit partners, both inside and outside Metro Transit, the Safety and Security Base Services Liaison facilitates effective communication and collaboration by streamlining reporting processes, assisting with safety committee activities such as outreach and tabling, and ensuring compliance with safety standards. This role includes organizing safety and security trainings, conducting regular field visits, and retrieving, processing, and distributing CCTV footage following chain of custody protocols.

By serving as the critical connection point in these processes, the Safety and Security Base Services Liaison ensures that frontline employees are well-equipped to interact with safety and security processes and systems across Metro's operations and maintains the integrity and accuracy of records provided to Base Chiefs, Superintendents, Transit Police, SSQA, Risk Management, and other internal and external clients. This work directly supports Metro’s ability to provide faster, more efficient customer service to our employees, clients, and community.

About the Safety, Security & Quality Assurance Division: King County Metro Transit’s SSQA Division provides leadership and the highest level of support and customer focus to continuously improve Metro’s safety culture and security practices to best protect Metro employees, patrons, and the communities we serve from harm.

Recruitment Information: This recruitment will be used to fillfive (5) Career Service positions responsible for supporting various Metro Transit divisions. This recruitment will also be used to fill one (1) special duty assignment (SDA) opportunity supporting the Rail division, which has an anticipated duration through 12/31/27, with the possibility of extension. In addition, this recruitment’s selection process may be used to generate an eligibility pool for future Career Service, term-limited temporary (TLT), and special duty assignment (SDA) positions within the Safety and Security Base Services team in this classification. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority. This recruitment is only open to current King County Metro Transit Employees. External candidates will not be considered.

Applyingequity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Safety and Security Base Services Liaison, you will also:

• Provide consultative and informational support to internal and external customers by coordinating and engaging with various work groups, entities, operators, and stakeholders.
• Conduct tabling events to support, educate, and familiarize employees with report writing requirements and available safety resources.
• Track reporting compliance for Operations employees using Security Incident Reports (SIRs) / Safety and Security Management (SSaM) reports and maintain a daily data tracker.
• Support survey, outreach, and tabling efforts to gather insight and feedback from end users.
• Streamline reporting access, develop user guides, and provide training and support to ensure effective use of SSaM.
• Collaborate with the SSQA Data Administrator to implement system changes and provide operational feedback.
• Monitor, track, and follow up on safety and security vulnerabilities and action items, including conducting regular field visits and partnering with Transportation Safety & Security Administrators and Metro Transit partners to implement mitigation strategies.
• Organize, support, and actively participate in Safety and Security Committee activities and events representing SSQA.
• Work to standardize safety and security committee practices across all bases and facilities.
• Develop, track, monitor, support, and evaluate safety-related projects and programs.
• Monitor, address, and follow up on Security Incident Reports (SIRs), including:
  • Coordinating with law enforcement, risk management, and operators
  • Submitting after-action reviews
  • Resolving low-level incidents
• Post and update safety and security materials, including base bulletins, Transit Safety Journals, OSHA 300 logs, and Operations safety reports.
• Create, coordinate, and support initiatives promoting safety-related information, campaigns, and programs through tabling, events, and outreach efforts.
• Assist Emergency Management with building life safety audits, including fire drill tracking and reporting.
• Research and follow up on operator-related safety concerns, including:
  • Near-miss locations
  • Transit center signage issues
  • Frequent accident locations
  • Completion of after-action reports
• Assist in delivering safety and security orientations and training.
• Support the development of incident investigation reports by:
  • Assisting the Safety Officer with retrieving, processing, and distributing CCTV footage
  • Managing related records and documentation
• Serve as a point of contact for safety and security information and scheduling related to reporting, re-reads, accident review boards, and related processes.
• Coordinate and support Transportation Safety Administrators by:
  • Assisting in the delivery of NEOGOV trainings
  • Providing information on base needs, issues, and trending topics
  • Organizing and supporting safety campaigns
  • Assisting with facilities inspections
  • Resolving State of Good Repair safety reports
  • Developing new Job Hazard Analyses and conducting annual reviews
  • Monitoring Corrective Action Plan (CAP) log compliance
  • Assisting with investigations by gathering and compiling relevant information
  • Supporting re-reads coordination
• Perform other duties as assigned.

Safety and Security Base Services Liaisons must model the following critical competencies:

• Customer Service — Provides prompt, reliable, and thorough support; ensures requests are addressed efficiently and resolved accurately.
• Communication — Conveys information clearly and professionally; adapts technical and safety content for varied audiences.
• Collaboration — Builds productive working relationships through an outgoing, relatable approach; works effectively across teams, roles, and work environments.
• Safety & Security Awareness — Applies safety protocols, reporting processes, and chain of custody requirements with consistency and accuracy.
• Analytical Thinking — Tracks and interprets data, maintains detailed documentation, and identifies trends or risks.
• Problem Solving & Initiative — Anticipates issues, identifies process gaps, and recommends practical improvements.

We are looking for candidates who meet the following minimum qualifications:

• Experience providing technical guidance, support, and collaboration to diverse audiences in complex environments OR any combination of experience and education which provides the applicant with the desired skills, knowledge, and ability required to perform the work.
  
• Experience building and maintaining effective working relationships with a diverse range of internal and external customers, clients, employees, and officials.
  
• Experience providing high quality customer service in situations requiring empathy, patience, and clear communication.
  
• Demonstrated ability to engage with, coordinate, and work collaboratively with diverse groups of individuals in a variety of different positions and work locations.
  
• Excellent written and oral communication skills to provide assistance, support, and education including the ability to communicate technical information to non-technical audiences effectively.
  
• Demonstrated writing skills including strong attention to detail and ability to ensure accuracy and completeness.
  
• Organizational, time management, and data management skills to effectively manage multiple projects and tasks simultaneously.
  
• Experience tracking and analyzing data, solving complex challenges, and making recommendations based on analysis.
  
• Demonstrated passion for and commitment to equity, social justice, diversity, and inclusion.
  
• Demonstrated commitment to ensuring safety and security in current and past roles.
  
• Proficiency with computer software, digital tools, and applications including Microsoft Office Suite products (Word, Excel, Outlook, Teams).
  
• Demonstrated initiative and resourcefulness when problem solving, including identifying barriers and problem areas within programs and processes and making improvement suggestions.

Highly competitive candidates will have the following desired (but not required) qualifications:

• Knowledge of safety and security protocols, reporting processes, emergency preparedness, and job hazard analyses.
  
• Awareness of Metro and ATU 587 policies about the appropriate use of video.
  
• Familiarity or experience with SIRs and SSaM.
  
• Technical knowledge of CCTV systems and computers.
  
• Familiarity with Metro’s fleet management, deployment, and hosteling program.
  
• Demonstrated experience effectively de-escalating others.
  
• Experience and skill in safety and security report-writing.
  
• Experience continuously improving programs or processes in complex environments.
  
• Knowledge of and respect for maintaining chain-of-custody protocols.
  
  
  

Who may apply: We are only accepting applications from current King County Metro Transit employees.

How to apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Talent Advisor, Sarah Ottele atsottele@kingcounty.gov.

To learn more about King County’s hiring process including how to receive technical support with the application system, please visit: Find a job with us. Find documents, useful links, and online tools to help support your career in public service by visitingKing County’s Workforce Development website.

Required Application Materials: Applications submitted without the following required application materials will be deemed incomplete and be removed from consideration:

1. An online King County application updated with accurate contact information and relevant work history going back at least 5 years (or more, if necessary) including all job duties, dates of employment, and reasons for leaving explained clearly.
2. Completed supplemental questions answered thoroughly and accurately. Note: Responses should reflect and be supported by information in your application materials.
3. A cover letter no more than two pages that conveys your interest in this specific position, explains how your experience aligns with the duties, and demonstrates how you meet or exceed the qualifications.

NOTE: Additional documents (such as resumes) will not be reviewed if attached to your application. Please ensure all relevant work history and experience is provided on your King County application and do not attach additional documents outside of the required cover letter.

Selection Process: Applications will be screened to determine whether candidates meet the minimum qualifications, as well as for competitiveness, completeness, and responsiveness to the application instructions above. Applications submitted without the required application materials may be deemed incomplete and be removed from consideration. The most competitive applicants may be invited to participate in one or more interviews and/or other selection process elements such as skill testing. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record review or reference check, driver’s abstract review, and background check.

Position Details: This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. Employees are paid on a bi-weekly schedule, every other Thursday.

Work Schedule: Employees will work 40 hours per week on a flexible work schedule as approved by their immediate supervisor with typical work hours between 6:00 a.m. and 6:00 p.m., Monday through Friday. Employees may be required to be on call and/or work extended hours, weekends, and holidays.

Work Location: The work performed in this position is conducted 100% onsite. Work will be performed at several Metro locations including various Transit and Rail bases and other locations within the Metro service area.

Classification / Job Code / Grade / Union: Transit Project/Program Manager II / 243207 / 59 / Protec17 (C4)

Necessary Special Requirements

Altered Work Schedule: Employees must be willing and able to work an altered schedule, including weekends and swing and graveyard shifts as needed.

WA State Driver’s License: Successful candidates must possess a Washington State driver’s license within 30 days of hire and have the ability to travel throughout the county in a timely fashion to places where public transportation may not be readily available.

Driver’s Abstract Review: Successful candidates must possess a valid driver's license with acceptable five-year driving record (to be verified via a Driver’s Abstract review prior to employment). Any of the following violations in the last five years will automatically disqualify candidates under consideration:

• Reckless or negligent driving
• Driving under the influence or driving while intoxicated Hit and run accident citation
• Vehicular homicide or vehicular assault
• Open container citation
• More than one at-fault accident (does not include non at-fault accidents)
• Any 1 suspension for a moving violation
• 3 or more moving violations
• Any license suspension, revocation, cancellation or disqualification based on a traffic or moving violation License restrictions (such as an ignition interlock device requirement)
• Any convictions for reckless or negligent driving, hit and run, leaving the scene of an accident, driving while under the influence of alcohol or drugs, vehicular assault or homicide
• Any alcohol, drug or test refusal related occurrences
• Any other driving record incidents or occurrences that provide a reasonable basis to question the applicant's ability to provide safe and public transportation

Background Check Requirement: Where the criminal conviction relates reasonably to the fitness to perform the job duties, Metro Transit has a responsibility to ensure a safe and reliable public transportation system for its passengers and its employees. The following criminal convictions may establish an impermissible nexus with positions that require interaction with the general public and/or, unsupervised access to other employees or the general public and/or, responsibility for the maintenance and safety of Metro Transit property:

• Crimes of a sexual nature committed against an individual including, but not limited to, rape, child molestation, and unlawful sexual acts.
• Any crime of a sexual nature that results in inclusion on the national sex offender registry.
• Crimes involving violent or assaultive behavior including, but not limited to, murder, manslaughter, rape, robbery, assault, battery, kidnapping, extortion, carrying or use of a deadly weapon.
• Crimes involving the physical control, sale, use, transportation of controlled substances, and/or operating a motor vehicle while under the influence of drugs or alcohol. Note – the nexus of prior misdemeanor and gross misdemeanor convictions related to marijuana should be evaluated carefully in light of SB 5605, Misdemeanor Vacating for Marijuana.
• Crimes involving dishonesty such as fraud, embezzlement, the mishandling, theft, and/or the misappropriation of funds or property, or possession of stolen property.
• Crimes involving serious or repeated discrimination or harassment based on race, creed, color, religion, sex, gender identity, disability, or sexual orientation (municipal law applies in Seattle).

The above do not constitute a comprehensive list of convictions with a potential nexus to Metro Transit classifications, nor do they automatically disqualify an applicant from further employment consideration. For additional information please refer to:RCW 43.43.830.


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King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

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