Claim Intake & Triage: Manage incoming claims, perform data entry into database, and provide frontline phone support for stores and claimants regarding insurance coverage and safety incidents.
Administrative Support: Process insurance mail, manage certificates of insurance, and handle subrogation requests. Lead scheduling and logistics for team meetings and departmental functions.
Liability Claim Assistance: Support adjusters by collecting repair estimates and medical documentation, processing total loss paperwork, and tracking claim recoveries and restitution.
Workers’ Compensation: Monitor employee status changes, alert Sedgwick examiners of updates, maintain provider panels, and assist with the Return-to-Work program.
Product & Property Claims: Coordinate shipping for product claims, prepare tender letters to manufacturers, and update claim files with final dispositions.
Reporting: Prepare monthly claim metrics and presentation materials for department management.
Experience: 1–2 years of office experience; insurance background preferred.
Technical Skills: Proficiency in Google Workspace (Slides, Calendar, Sheets), MS Word/Excel, and Cisco phone systems.
Soft Skills: Strong problem-solving abilities with difficult customers and a "team-first" mentality.