Retail Sales Lead

Description

Position: Retail Sales Lead

FLSA Status: Non-Exempt and/or Temporary

Reports To: Retail Manager

Location: Louisville

Reporting to

this Position: N/A

Position Summary:

Assistant in supporting staff for Retail Manager, Assistant Manager and Supervisor in the day to day operations of the Louisville Slugger Museum and Factory Store. Help coach and guide customer care standards with the retail staff. Act as a leading example in providing world class customer service. Ensure that safe and cash registers are at the correct amount and have adequate change for the day. Perform daily deposits as needed. Communicate with warehouse team about inventory needs. Deliver timely and accurate customer care for all personalized orders as it relates to phone or walk-in customers. Interact with customers daily to gain product insights and monitor customer care standards.

Essential Functions:

• Maintains and builds on customer care standards by acting as a leading example in store (under guidance by the Retail Manager).
• Opening and closing procedures of the Museum Store.
• Daily support regarding store operational requirements by assigning employee tasks; following up on daily goals and objectives set by Retail Director and/or Retail Manager.
• Provide daily task list(s), report(s) or communicate product fulfillment needs of the store to retail associates. Always ensuring product availability of all merchandise in store.
• Assist when requested in training new hires.
• Assist when requested in daily cash register audits as well as safe audits to maintain cash handling accountability standards.
• Balancing cash drawers and handling the Store deposits.
• Daily check and assist on personalized bat ordering sources (phone and walk-in) and promptly fulfill orders accurately and timely.
• Act as retail manager on duty (MOD) when Retail Manager, assistant retail manager and supervisor are not present.
• Supports Retail Manager, Assistant Manager and Supervisor in training new hires.
• Protects employees and customers by providing a safe and clean store environment.
• Ensure in the safe and proper handling of store equipment.
• Maintains the stability and reputation of the brand by complying with legal requirements, company policies and marketing direction.
• Team player within the retail department and companywide.
• Must have flexible work hours; weekdays, nights, weekends and Holidays.
• Will be included to assist in the MOD weekend rotation.
• Follow companies four core values: We Got This, Make it Better, Courage to Change & We Care.

Other Duties:

• Performs additional job-related duties and responsibilities as may be assigned.

Requirements

Requirements:

• Minimum two years related to retail experience.
• Successfully managed other team members directly or indirectly.
• Goal oriented and results proven.
• Exceptional and measurable customer focus and intuitiveness when problem solving with regards to customer satisfaction.
• Strong merchandising, visual presentation.
• Practicable application and daily use of Retail POS system and MS Office (Excel, Word, Outlook and Access).

Competencies Required For This Position:

To perform the job successfully, an individual should demonstrate the following competencies:

Two Core Competencies for All H&B Employees:

Sportsmanship – Achieves greatness by living the values of team sports which includes self-confidence, hard work, dedication and treating others with respect.

Business Expertise – Knows their business; has technical expertise and skill. Understands this industry; its standards, practices and processes. Demonstrates mastery of required job-related knowledge and mastery in performing essential job requirements. Understands the relationship of their business unit to Company.

Job Specific and Management Competencies:

Creativity/Innovation – Generates and/or recognizes imaginative or creative solutions. Is open-minded. Exhibits constructive, non-traditional thinking. Demonstrates initiative, and the ability to find information or solutions needed for assignments or projects. Comes up with a lot of new and unique ideas.

Customer Focus – Able to listen to and understand as well as meet the needs of external and internal customers and business partners. Gives customer’s needs priority and follows through. Builds positive and fruitful customer relationships. Does not allow internal company issues or personal feelings to interfere with customer service.

Organizing Skills – Puts resources or processes into logical, comprehensible and aesthetically pleasing order. Can plan events, tasks or processes in well-ordered manner. Attends to all details. Seeks and finds all resources needed to successfully implement a task, event or plan, bringing all together into an organized and well-executed endeavor.

Presentation Skills – Expresses self well in presentations to group. Conveys information eloquently. Connects with audience. Has a professional demeanor and strong “presence”. Exhibits composure under pressure while in the spotlight.

Professionalism – Treats others with respect and consideration regardless of status. Reacts well under pressure. Accepts responsibility for own actions and follows through on commitments. Exhibits passion and excitement for their work. Is positive and vigorous in actions. Maintain optimism through ups and downs; bounces back undaunted.

Time Management – Spends time on what is important. Comfortably delegates tasks and responsibility. Produces excellent results despite time restraints. Capable of managing and prioritizing both everyday details and broad level, longer term responsibilities.