Retail Sales Associate

About The Company

Named for the figures and landmarks that have helped make Milwaukee what it is today, our boots are a handcrafted no to our city's wealth of industry and work ethic. Milwaukee Boot Company produces handcrafted, genuine leather footwear and accessories in our family owned and operated factories. We are vertically integrated and own the entire production process from tanning our own leather to handcrafting the upper to making the outsole. This allows us to ensure only the highest quality employment practices and production standards. We're so confident in the quality that we back our products with a Quality Guarantee.

About the Role

Milwaukee Boot Company is seeking a few part-time Retail Sales Associates to work in our retail store located in downtown Milwaukee, Wisconsin. In this role, the retail sales associates will navigate customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associates will help strengthen our relationships and convert new visitors into loyal customers. The ideal candidate for this role will have a knack for connecting with customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.

Objectives

• Deliver exceptional service to customers that results in repeat visits and long-term brand loyalty
• Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
• Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
• Maintain an inviting shopping environment and welcoming atmosphere
• Represent the company with professionalism and enthusiasm
• Treat all customers with respect and kindness

Responsibilities

• Greet customers as they enter the store
• Answer customer questions and assist with fitting and other requests
• Execute purchases and returns through the POS system while checking for accuracy
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner
• Answer customer phone calls or emails regarding product questions, order inquiries, etc.
• Update POS or ERP and other software platforms with needed order changes, returns, etc.
• Adhoc/Other tasks as needed

Required Skills and Qualifications

• Excellent verbal communication skills
• Exceptional written communication skills
• Friendly, professional demeanor
• Ability to work effectively in a fast-paced environment

Preferred Skills and Qualifications

• Experience in retail sales or customer service
• Familiarity with point-of-sale (POS) systems
• Experience working in a team-oriented environment
• Ability to lift up to 50 pounds and stand for extended periods

Additional Information

• Flexible schedule based on your availability, but will average 16-20 hours per week
• Generous Employee Discount
• Downtown Parking Provided
• Opportunity for advancement to full-time and/or to a corporate role

Employment Type

• Part-time
• Retail