Restaurant Operations Manager

Waffle House has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA, to over 1,900 locations across 25 states. With a mission to serve great food and care for both customers and associates, Waffle House operates 24/7, creating opportunities for diners and employees alike. The company is known for its strong culture of promoting from within, offering unique and long-lasting career growth in the restaurant and hospitality industry. Join a legacy brand built on exceptional service, community connection, and employee development. For more information, visit www.wafflehouse.com/careers.

Waffle House is seeking a full-time Restaurant Operations Manager for its Goodyear, AZ location. This on-site role involves overseeing daily restaurant operations, including managing staff, ensuring quality food and exemplary customer service, and maintaining a clean and safe environment. The Operations Manager will be responsible for leading and developing a dynamic team, achieving financial goals, addressing customer concerns, and ensuring compliance with all company policies and procedures. This position plays a critical role in upholding Waffle House’s mission of providing exceptional dining experiences and caring for all stakeholders.

• Leadership and Team Management: Proven ability to manage teams effectively, including hiring, training, and motivating staff.
• Customer Service and Communication: Excellent interpersonal skills and a commitment to delivering outstanding customer experiences.
• Restaurant Operations: Knowledge of food service operations, safety standards, and inventory management.
• Financial Acumen: Experience in budgeting, cost control, and meeting financial targets.
• Problem-Solving and Decision-Making: Ability to address challenges quickly and implement solutions in a dynamic, fast-paced environment.
• Attention to Detail: Strong organizational skills to ensure consistent quality standards in food, service, and cleanliness.
• Schedule Flexibility: Willingness to work a flexible schedule, including weekends, holidays, and overnight shifts if necessary.
• Qualifications: A high school diploma or equivalent is required. Management experience in the restaurant or hospitality industry is preferred.