Overview
A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top� � � � line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
•� � � � � � � � Able to perform all responsibilities of restaurant team members
•� � � � � � � � Lead team meetings
•� � � � � � � � Deliver training to restaurant team members
•� � � � � � � � Ensure Brand standards, recipes and systems are executed
•� � � � � � � � Create and maintain a guest focused culture in the restaurant
•� � � � � � � � Review guest feedback results and implement action plans to drive improvement
•� � � � � � � � Communicates restaurant priorities, goals and results to restaurant team members
•� � � � � � � � Execute new product roll-outs including training, marketing and sampling
•� � � � � � � � Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
•� � � � � � � � Control costs to help maximize profitability
•� � � � � � � � Completion of inventory on a periodic basis as determined by Franchisee
•� � � � � � � � Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
•� � � � � � � � Completion of DCP and other vendor orders
•� � � � � � � � Conduct self-assessments and corresponding action plans
•� � � � � � � � Ensure restaurant budget is met as determined by Franchisee
•� � � � � � � � Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
•� � � � � � � � Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities Include:
•� � � � � � � � Recruit, hire, onboard and develop restaurant team members
•� � � � � � � � Plan, monitor, appraise and review employee performance
•� � � � � � � � Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
•� � � � � � � � Basic computer skills
•� � � � � � � � Fluent in spoken and written English
•� � � � � � � � Basic math and financial management
•� � � � � � � � Previous leadership experience in retail, restaurant or hospitality
•� � � � � � � � College Degree preferred
Key Competencies
•� � � � � � � � Strong analytical skills and business acumen
•� � � � � � � � Works well with others in a fun, fast-paced team environment
•� � � � � � � � On time, demonstrates honesty and a positive attitude
•� � � � � � � � Willingness to learn and embrace change
•� � � � � � � � Ability to train and develop a team
•� � � � � � � � Guest focused
•� � � � � � � � Time Management
•� � � � � � � � Problem solving
•� � � � � � � � Motivating others
Physical Demands/Working Conditions:
•� � � � � � � � Standing on feet
•� � � � � � � � Repetitive motion including bending, stooping and reaching
•� � � � � � � � Lifting packages (if applicable)
•� � � � � � � � Wearing a headset (if applicable)
•� � � � � � � � Working in a small space