Resident Service Coordinator

Description

Carteret Management Corporation is seeking a bilingual RESIDENT SERVICE COORDINATOR to assist senior individuals and persons with disabilities living in Aqua Apartments, a federally-assisted multifamily housing conveniently located in Tampa, to obtain needed supportive services from community agencies. This position offers full-time employment at a competitive salary with a strong benefit package including:

• Over 4 weeks of total PAID TIME OFF per year
• Affordable health plans with LOW monthly premiums
• Employer-PAID Short & Long Term Disability
• 401K with company-PAID match

Carteret Management is an equal opportunity employer. We promote an inclusive environment that celebrates diverse perspectives, backgrounds and skills in order to best serve the communities in which we operate. Carteret fosters a learning community where employees are learners and teachers who share their knowledge to enhance each other’s growth within the company.

Responsibilities:

• Provide general case management (including intake) and referral services to all residents needing assistance.
• Establish linkages with all agencies and service providers in the community.
• Set up a directory of providers for use by both project staff and residents.
• Refer and link the residents to service providers in the general community.
• Educate residents on service availability, application procedures, client rights, etc., providing advocacy as appropriate.
• Develop case plans in coordination with assessment services in the community or with a PAC.
• Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual.
• Set up volunteer support programs with service organizations in the community.
• Help the residents build informal support networks with other residents, family and friends.
• Educate other staff on the management team on issues related to aging in place and service coordination to help them to better work with and assist the residents.
• Maintain detailed resident files.

Requirements

• Excellent customer service skills.
• Bilingual - English/Spanish.
• Experience with seniors a plus.
• A Bachelor of Social Work or degree in Gerontology, Psychology or Counseling is preferable; individuals without a degree but with appropriate work experience may be hired.
• Two to three years experience in social service delivery with senior citizens and non-elderly disabled in the area served by the project.
• Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly disabled in the area served by the project.
• Knowledge of referral processes.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the elderly and disabled served.
• Proficiency with computers, including Microsoft Word, Excel and Outlook.
• Ability to work cooperatively and effectively with various groups (on-site staff, vendors, residents).