As a Researcher, youll work as an integral part of embedded teams, collaborating with teammates and stakeholders to deliver insights that shape products and services. Heres what your day-to-day might look like:Dive into User Needs: Conduct research to understand behaviors & needs, assess usability, and uncover the insights that drive impactful product and marketing decisions. Create Research Artifacts: Develop research plans, discussion guides, survey questionnaires, reports, personas, service blueprints, and journey maps that give our clients the data they need to make decisions. Collaborate and Connect: Work with internal team and client collaborators to ensure research aligns with business goals and customer needs.Facilitate Alignment: Lead workshops, report readouts, and collaborative sessions that bring cross-functional teams together, creating alignment and cohesion throughout the research and design process.Tell the Story: Communicate findings in a way thats clear, compelling, and actionable. Youll help clients connect the dots between data and decisions.This role is perfect for someone who thrives in a collaborative environment, loves crafting research programs from the ground up, and is eager to grow with a team.What Were Looking ForExperience: 2-5 years of experience conducting market and/or user experience research required.Quantitative and qualitative experience required.AI fluency required Agency or consulting experience preferred but not required.Experience with Accessibility/a11y user research is a plus.Education: Bachelors degree in a social science (psychology, sociology, anthropology, economics, linguistics, political science etc.), computer science, design or related field required. Advanced degree preferred but not required.Skills: Exceptional research skills, and a strong qualitative methodological tool box. Proficiency in quantitative methods skills (e.g. survey design, descriptive statistics, regression analysis) required.Collaboration: Exceptional interpersonal skills, with the ability to build strong relationships with clients and cross-functional teams.Analytical Thinking: Strong ability to synthesize data into actionable insights that inform design and business decisions.People Focused: A thoughtful approach to ethics, and DEI in research design and implementation.Agility: Comfortable working in an empowered, self-initiating environment, and adjusting to change with ease.Tools: Expertise with Docs, Slides, and exceptional skills in Google Sheets requiredConfidence with online meeting platforms, video recording software requiredFamiliarity with design & collaboration tools such as Miro, Figma, or similar platforms is a plus.Familiarity with research platforms such as UserTesting, Userlytics, Dovetail, Dscout, Qualtrics, User Interviews is requiredConfidence with AI tools is a plusDomains: Experience in multiple industry domains is a plus, especiallyFinancial Services, FinTech & Insurance Food & BeverageCPG & ApparelSaaSConsumer TechSocial MediaAdvertisingEdTechCompensationSalary: $85-95K/year baseEligible for performance bonuses of up to 6% of salaryBenefits:Health/Dental/Vision Insurance Life Insurance401K with up to 5% employer match+ Bonus ContributionsProfessional association membershipTime off:11 Paid Holidays Paid Winter Break week: we close from December 24-January 1.Responsible PTO: Take time off when you need to with responsibility.Small team & big impact: Joining our small team (<10) means you join a close knit group of folks who care about one another and are here to help each other grow. It also means you have the chance to make a big impact on our company and the ways we move into the future. We think thats an amazing opportunity, and know the right person for the role will, too!Researcher Role DetailsThe Researcher is responsible for designing, conducting, and synthesizing research to provide strategic insights for our clients. This role requires proficiency in qualitative and quantitative research methods, strong analytical skills, a growing methodological toolbox, and the ability to translate findings into actionable, even inspiring recommendations for our client stakeholders. Researchers at 10/10 work across client industries, adapting research approaches to meet diverse client needs in many spaces. Researchers balance their responsibilities as follows: Time Allocation90% Research Execution Scoping, conducting, and delivering research projects and programs. 10% Client & Professional Development, Internal Initiatives Supporting client relationships, furthering your own education, and contributing to process improvements.ResponsibilitiesResearch Execution (90%)Scoping & Study DesignCollaborate with clients and internal teams to define research objectives and project scope.Select appropriate research methodologies and design studies that integrate qualitative, quantitative, or mixed methods.Develop research plans, discussion guides, survey instruments, and study protocols.Data Collection & Analysis Conduct qualitative research, including interviews, usability tests, diary studies, ethnographic research, and concept testing.Execute quantitative research, including survey design, behavioral data analysis, and statistical interpretation.Synthesize research findings, identifying themes, patterns, and key insights.Synthesis & DeliverablesDevelop clear, actionable reports, presentations, and strategic frameworks.Facilitate workshops, stakeholder alignment meetings, and presentations to ensure research findings are understood and applied.Communicate insights effectively, crafting compelling narratives that translate research into business impact.Cross-Industry Research & Strategy Adapt research approaches to address diverse business challenges across industries. Apply strategic methodologies, such as service design, customer journey mapping, benchmarking, and competitive analysis.Client & Professional Development, Internal Initiatives (10%)Client Engagement & Relationship ManagementBuild strong client relationships through high-quality research and strategic insights. Communicate findings effectively and facilitate discussions that drive decision making. Support long-term client partnerships by ensuring research aligns with business needs and goals. Support internal teams with developing new client relationships & growing client base.Professional DevelopmentContribute to team discussions on evolving research methodologies and industry trends.Set individual learning goals and plans to continue to develop skills relevant to your role.Process & Infrastructure Development Assist in refining research frameworks, processes, and methodologies to improve efficiency and scalability.Support development of documentation for processes and training.Evaluate and recommend research tools and platforms to enhance research execution.3. GeneralTravelRole may require you to travel for on-site client projects and meetings. We anticipate an average of 25% of your projects may require travel.Some travel may be required for internal initiatives and/or conferences. 1-3 times per year.Timekeeping & AvailabilityEmployees are expected to track hours weekly in Gusto.This is a full-time role, averaging 40 hours per week, with flexibility across busy and slower periods.Expected to be reachable during normal business hours for their timezone via email and chat (Slack or Google Chat).Availability may occasionally shift to accommodate client needs; schedules should be communicated clearly with leadership, clients, and teammates.Employee HandbookAll additional policies, expectations, and benefits are outlined in the employee handbook.
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