Research/Remediation Representative 2

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

Our Capital Markets team manages the interest rate and operational risks associated with the origination, sale and servicing of mortgage loans, and provides liquidity for the mortgage assets originated by Wells Fargo.

Our Correspondent team works with Wells Fargo Funding and is part of Home Lending. Correspondent clients include large and small banks and mortgage companies, which provide borrower financing.

This position is for a Research/Remediation Rep 2.
• Responsible for performing a variety of loan research on complex loan transfer issues/follow-up with resolutions and  system updates
• Work directly with Correspondent Lenders regarding loan transfer issues
• Conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transaction including monetary actions, researching product information, terms, conditions, and  resolving complex problems and inquiries
• Serves as an intermediary between parties on matters, negotiates and enacts accordingly
• May act as a liaison between internal and external customers
• Reconciles loan transfer accounts

Duties may also include: project work, manage client inbox, work daily research tasks, and incoming phone calls

Important Note:  Required location for this position is 4800 Wabash Avenue, Springfield, IL 62711. The position will start to the location listed above, however, eventually move to remote.

• 1+ year of customer service experience
• 1+ year of financial services experience

• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills

• Ability to research complex issues across multiple computer systems and platforms
• Ability to analyze data in order to resolve customer and lender issues
• Prior experience with secondary market on closed loans and reviewing documentation on complex closed loans
• Experience with closing documents; rules and regulations
• Experience working with internal and external customers via email and/or phone
• Ability to work effectively in structured but flexible, adaptable and changing environment
• Ability to build, and maintain solid working relationships in and outside of immediate department

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
• Ability to provide and work from a home office

IL-Springfield: 4800 W Wabash Ave - Springfield, IL

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.