Representative, Patient Access

Employment Type:

Shift:

Department:Emergency Department

Location:Trinity HealthLivonia

Status:Full Time 40 hours per week

Minimumrate of pay: $16.92

Note:This is a fully on-site role

This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits:

· Competitive compensation,DAILYPAY

· Benefitseffective onDay One! No waiting periods.

· Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

· Retirement savings plan with employer match and contributions

· Colleague Referral Program to earn cash

· Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

· Tuition Reimbursement

Position Purpose:

Provides patient focused customer servicewithin the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients,families,and physicianoffices.

Note: “patients” refers to patients, clients, residents, participants, customers, members

MinimumQualifications:

· High School diploma or GEDrequired.

· HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Essential Functions:

· Research,collect,andanalyzeinformation.

· Identifyopportunities,developsolutions,and leadthrough resolution.

· Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient experience.

· Responsible for distribution of analytical reports.

· Utilizes multiple system applications to perform analysis, createreports,and developeducational materials.

· Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

· Leverages program & operational data & measurements to defineanddemonstrateprogress,ROI,and impacts.

· Maintains a Working Knowledgeof applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelinestoensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Additional Functions of a Patient Access Rep II

· Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk

Required Qualifications of a Patient Access Rep II:

· Minimum of two (2) years of hospital registration or insurance verification experience.

· Knowledge of medical terminology, diagnosticcoding,and proceduralcodingis required.

· Ability to explain insurance benefits.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.