Must-Haves:
- 5+ years of Release Management or similar experience (Release Manager, Scrum Master, Program Manager, Portfolio Manager)
- 5–10 years of overall IT project / delivery management experience
- Strong end-to-end change and release management experience
- Proven experience managing software/application releases across full SDLC
- Experience aligning business requests with enterprise technology priorities
- Strong experience working across cross-functional teams:
- Business Process Owners
- Business Analysts
- QA Teams
- PMO
- Infrastructure & Platform Services
- Production Support
- Hands-on experience with ITSM tools (BMC Remedy required)
- Strong application risk management experience
- Proven ability to identify, escalate, and remediate risks/issues
- Excellent communication skills (verbal + written)
- Highly detail-oriented with strong documentation discipline
- Demonstrated leadership delivering large-scale application releases
- Experience with JIRA and Agile/Scrum tooling
- Self-driven, proactive, adaptable; able to navigate ambiguity and unblock issues independently
Plusses:
- Experience with ServiceNow (transitioning environment)
- ITIL Certification
- Agile certifications (Scrum, LeSS)
- Experience with Confluence and Microsoft Workspace tools (Outlook, Excel, Teams, PowerPoint)
- Bachelor’s degree (Business, Information Systems, or related field)
- Technical background (helpful but not required)
Job Description:
Insight Global is seeking an API Enablement Release Manager for a leading financial services organization. This individual will own the end-to-end delivery of application releases within a large, complex enterprise environment. The role requires strong alignment of business priorities with enterprise technology direction, while proactively managing risk and ensuring high-quality, on-time production deployments.
This is a highly visible role that sits at the center of cross-functional collaboration, working across business, engineering, QA, infrastructure, and production teams. The ideal candidate is a detail-oriented, self-driven delivery leader who thrives in ambiguity, communicates effectively across all levels, and consistently drives high-quality release outcomes. Experience with ITSM tools like Remedy, along with exposure to ServiceNow and Agile methodologies, will support success in this evolving enterprise environment.
Day-to-Day:
- Own and manage end-to-end release planning, coordination, and delivery
- Support release management for API Enablement and enterprise applications
- Define release scope, timelines, risks, and dependencies
- Serve as the central communication hub across business, engineering, QA, infrastructure, and production teams
- Monitor release status, metrics, and quality indicators
- Validate completion of all release activities before production deployment
- Proactively escalate risks/issues and drive resolution
- Ensure releases align with enterprise standards and strategic goals
- Continuously improve release processes and performance metrics
- Independently navigate approvals and remove blockers to keep releases on track
