Overview
Advance Efficiency. Ensure Excellence. Transform Care.
We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care.
As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.
Key Responsibilities:
Oversee day-to-day office operations across assigned branches
Analyze and enhance workflows, KPIs, and business processes
Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance
Collaborate with the Regional Director of Office Operations Senior to design and document operational processes
Lead staff training sessions both in-person and via webinar
Clear backlogs and support underperforming branches with recovery plans
Assist in implementing systems for acquisitions and organic branch growth
Ensure branches maintain core business metrics and operational standards
Support large-scale process implementations and system rollouts
Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)
Manage special operational projects as assigned
About You
Qualifications:
Bachelor’s degree preferred
Minimum of 3 years’ experience in hospice and/or home health operations
Strong background in leading and executing complex operational initiatives
Experience with Homecare Homebase preferred
Familiarity with Hospice and Home Health regulations, policies, and CoPs
Strong analytical and problem-solving skills
Ability to work independently and collaboratively in a team environment
Excellent communication, interpersonal, and leadership abilities
Strong organizational skills with the ability to prioritize and manage multiple deadlines
Valid driver’s license and insurance coverage
Technology Skills:
Proficiency in Microsoft Word, Excel, and PowerPoint
Confident navigating smartphones, tablets, and EMR platforms
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
Apply now and help build the operational infrastructure that drives compassionate care and measurable outcomes.
Legalese
Location
GentivaOur Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader inhospice care, palliative care, home health care, and advanced illnessmanagement, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.