Receptionist | Customer Care Associate

We're looking for a friendly, organized, and polished Receptionist/Customer Care Associate to join us at our corporate office in St. Charles, Illinois. You'll be the first hello for customers and visitors (in person and on the phone), and a go-to helper for keeping day-to-day operations on track. Your primary responsibilities will include receptionist activities and you'll be trained on customer care activities as time allows.

If you love making people feel welcome, staying one step ahead, and representing a brand you're proud of, this role is for you. We're a dynamic, customer-loving team, and we take our work seriously (while keeping the vibe friendly and welcoming). If you enjoy being the person who makes things run smoothly-greeting guests, helping customers, and keeping the office humming-you'll fit right in.

If you bring great communication skills, a can-do attitude, and you genuinely enjoy helping people, we'd love to meet you.

Key Responsibilities:

• Greet and welcome visitors and customers
• Answer and direct incoming calls to the appropriate departments
• Communicate with facilities department to maintain our corporate office
• Oversee the cleanliness, organization, and overall appearance of the office and kitchen areas by monitoring supplies, restocking as needed, coordinating cleaning services, and ensuring common areas are welcoming and well-maintained for employees and visitors
• Reconcile monthly expenses for the customer care department
• Manage mail distribution
• Organize meetings, schedule facility tours, room setup, and order lunches
• Handle customer inquiries and provide information about products and services
• Monitor the customer care email box, route messages to the right teammates, and follow up as needed
• Process and track customer orders to ensure timely and accurate delivery
• Set up new customers in our systems and help keep customer information accurate and up to date

Qualifications:

• High school diploma or equivalent; additional education/certification in office administration is a plus
• Proven experience as a receptionist, customer service representative, or similar role
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Friendly and professional demeanor
• Ability to handle sensitive and confidential information with discretion
• Customer-focused with a proactive approach to problem-solving

Our business hours are 8 am to 5 pm Monday through Friday. This is a fully onsite role in St. Charles, Illinois.

We offer an outstanding compensation and benefits package including medical, dental, vision, life, disability, 401k (Roth and traditional) with a generous match, tuition reimbursement and career development and training opportunities, LinkedIn Learning subscriptions, paid parental leave program, electric vehicle incentives, paid volunteer time, generous PTO, paid holidays, paid winter break between Christmas and New Years, and discretionary bonus.

We are Clarke, a privately held global environmental products and services company. For over 80 years, we've helped make communities around the world more livable, safe, and comfortable by delivering environmentally responsible public health mosquito control. Our services help prevent disease and reduce nuisances. Our customers range from local governments to commercial and residential groups, plus international institutions such as UNICEF and U.S. AID.

Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes.

Clarke is proud to be an equal opportunity employer and a drug free workplace.