R&D Process & Learning Management Manager

Merz North America

Raleigh, NC

About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.

A Brief Overview

As the R&D Process Learning & Management Manager, you will be responsible for working with the R&D departments to ensure regular process updates and standardization as required. You will lead the R&D SOP Committee and have oversight of R&D processes. You will work within R&D to ensure SOPs are updated on a regular basis and any changes are cascaded to other impacted processes across departments. You will help develop training materials and provide training to ensure successful adoption of any new processes as needed.

Manage quarterly R&D Tech Talks, providing learning opportunities and refresher training on key topics. Oversee the R&D training matrix and work closely with the R&D Leadership Team to ensure the appropriate training curricula are identified, maintained, and completed for all R&D team members. This role is also responsible for managing R&D processes within Master Control. Overall, this position is critical to maintaining R&D processes and associated training, ultimately supporting the company’s product development goals.

What You Will Do

R&D SOP Management:
- Develop and maintain a central list of R&D SOPs, forms and templates.
- Manage the R&D SOP Committee ensuring cross-functional alignment across processes and functions as needed.
- Ensure R&D SOPs are maintained, updated and trained on, on an ongoing basis.
- Liaise with R&D Quality to ensure SOPs are updated with Audit/Inspection findings
- Liaise with Regulatory Affairs Intelligence team to ensure relevant regulatory updates are incorporated into R&D SOPs.
Training Development and Delivery:
- Identify training needs across the R&D organization and translate them into effective learning solutions.
- Develop, deliver, and continuously improve training programs covering new processes, technologies, GxP requirements, and best practices.
- Create and maintain high‑quality training materials, including presentations, manuals, and digital/online resources.
- Evaluate training effectiveness through feedback and performance indicators, making data‑driven improvements as needed.
- Manage the R&D Academy portal, ensuring content accuracy, accessibility, and timely updates.
- Maintain the R&D Training Matrix to ensure role‑based training requirements are current and compliant.
- Coordinate and manage routine GxP training activities for the R&D team.
- Support vendor‑led training initiatives, including coordination, tracking, and documentation.
- Plan and manage quarterly R&D Tech Talks to promote knowledge sharing and ongoing professional development.
Knowledge Management:
- Document and share best practices and lessons learned from R&D processes.
- Maintain and update process documentation and training materials.
- Contribute to a culture of continuous improvement within the R&D organization.
- Facilitate process improvement workshops, coach and train R&D on process improvement principles, tools and techniques in an effort to ensure standardization.
Collaboration and Communication:
- Work closely with the wider R&D team to ensure alignment and collaboration.
- Communicate process improvements and training updates effectively to all relevant parties.
- Act as a resource for R&D staff on process-related matters.
- Coordinate with cross-functional Ax and Merz teams, as applicable.