We’re looking for experienced Quality Reviewers to evaluate estimates and claims files for accuracy, compliance, and consistency. This role is ideal for detail‑oriented professionals with strong Xactimate and property claims experience.
?? What We’re Looking For
� Active Adjuster License required
� 2+ years of experience in estimating and/or property adjusting
� Xactimate: 3+ years of hands‑on experience
� XactAnalysis: 3+ years of experience
� Xactimate Level 2 Certification preferred
� Strong analytical and documentation skills
?? Role Highlights
• 100% remote — open to candidates nationwide
• Non‑driving, non‑field role
Reviews low severity property and/or casualty claims to ensure quality and compliance with client instructions and service level agreements. Investigates and analyzes quality trends, recommends solutions and ensures corrections are made.
- Conducts thorough and accurate testing of claims before submission to clients. Claims are primary focused on personal lines and large national accounts with some limited commercial assignments.
- Reviews and verifies claims information to ensure the proper processing in accordance with established quality standards.
- Reads and interprets customer and vendor specifications. Reviews transactions and compares to the source documents to resolve errors and provides proper feedback.
- Verifies corrected material and prepares quality assurance reports as appropriate.
- Analyzes claims and process trends and makes corrective recommendations.
- Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the quality process.
- Provides analysis and consulting support for the development and support of adjusters in the field. Provides detailed feedback to service centers regarding trends and anomalies in the claim files.
- Continuous monitoring of process performance and reports performance to responsible management
- Remains up-to-date with QA industry standards, principles and practices.
- Continuing education and development of skills
- Upholds the Crawford Code of Conduct.
