Public Safety Dispatch Supervisor

The City of Chino Police Department is seeking qualified and experienced candidates for the position of Public Safety Dispatch Supervisor. In this leadership role, you will assist in supporting a dedicated group of dispatch professionals committed to delivering exceptional service and enhancing the safety and quality of life in our community.

Our Communications Center is a modern, state-of-the-art facility staffed by 17 Public Safety Dispatchers and three (3) Supervisors. The center is designed with employee wellness and efficiency in mind, featuring adjustable sit-stand workstations and individualized comfort systems at each console. An on-site gym is also available for a nominal fee through the Police Officer’s Association, supporting a healthy and balanced work environment.

This is an excellent opportunity for individuals with strong leadership skills and a commitment to public service to contribute to a respected and community-focused law enforcement agency.

Essential Functions:

• Plans, organizes, assigns, supervises, reviews, and participates in the work of staff performing public safety and emergency call taking and dispatching services within the Police Department; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
• Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
• Monitors activities of the work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Coordinates assigned services and operations with other divisions and outside agencies.
• Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.
• Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, databases, and files; ensures the proper documentation of operations and activities.
• Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.
• Supervises and participates in the response to requests for Police and emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect operations.
• Supervises and participates in the dispatch, as necessary, of Police units in response to calls for service or requests from Officers in the field; uses appropriate terminology and cites Code sections by number; calls public and private agencies to request mutual assistance when necessary, including allied law enforcement, hospitals, towing services, and utilities.
• Tracks Police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, and property checks; relays information and instruction to personnel in the field.
• Receives, assigns, and performs audits of dispatching calls and data entered in police records as well as employee certification records.
• Monitors staff for engagement; ensures the balance of department staffing needs and employee wellness needs.
• Inspects, maintains, and tests all dispatch related systems and equipment; contacts vendors as needed to schedule repairs; makes notification of any outages.
• Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
• Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.

Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. A typical example includes:

• Four (4) years of progressively responsible experience in public safety dispatching, including at least one (1) year in a lead or supervisory role utilizing a public safety Computer-Aided Dispatch (CAD) system.
• Experience with SunGard/OSSI CAD system (highly desirable).

• High School Diploma or G.E.D.

Licenses/Certifications:

• Possession of a valid P.O.S.T. Public Safety Dispatcher Basic certificate, to be maintained throughout employment
• Possession of a valid P.O.S.T. Public Safety Dispatcher Training Officer certificate, to be maintained throughout employment.

• Principles and practices of employee supervision, including work planning, assignment, evaluation, discipline, and staff training.
• Principles and techniques for fostering effective team interaction and smooth teamwork.
• Principles, practices, methods, techniques, and terminology used in public safety dispatching, including computer aided dispatch systems.
• Techniques for eliciting and providing accurate and timely information in emergency situations.
• Policies regarding confidentiality and the release of sensitive information.
• Staff scheduling methods to ensure optimal operational coverage.
• City and County geography, including maps, streets, landmarks, and driving directions.
• Applicable federal, state, and local laws, regulations, and procedures relevant to assigned areas.
• Principles and procedures of record keeping.
• Techniques for providing a high level of customer service when working with the public and other stakeholders.

• Interpret, apply, explain, and ensure compliance with federal, state, and local laws, regulations, policies, and procedures.
• Identify problems, research and analyze information, and develop well-supported recommendations and solutions.
• Perform complex call-taking and dispatching duties and operate communications equipment effectively.
• Assess and prioritize emergency situations using sound independent judgment in a calm manner.
• Dispatch appropriate response units for a wide range of emergency situations.
• Read, understand, and interpret maps and other relevant documentation.
• Memorize and recall codes, names, street locations, and other critical information.
• Research, analyze, and evaluate new methods, procedures, and service delivery techniques.
• Prepare clear, concise, and accurate reports, correspondence, and other written materials.
• Organize work independently, set priorities, meet critical deadlines, and follow up on assignments.
• Supervise, train, and evaluate staff effectively and objectively.
• Communicate clearly and concisely, both orally and in writing.
• Represent the department effectively in interactions with agencies, community groups, and the public.
• Respond professionally to complaints and inquiries from citizens, staff, and external organizations.
  

• Work rotating shifts, weekdays, weekends, evenings, and holidays; hours/days will be adjusted as needed.
• Report immediately to work for emergency coverage and to other facilities than the Police Department.
• Receive satisfactory results from a background investigation, polygraph test, psychological evaluation, physical examination, which includes a drug screen, and an administrative review

IMPORTANT INFORMATION

The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at (909) 334-3274. Requests should be made three (3) business days in advance.

Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.

For questions regarding this recruitment, please contact Human Resources/Risk Management Analyst, Genevieve Hughes at ghughes@cityofchino.org or 909-334-3386.