PRP County Manager

Description

POSITION SUMMARY: These positions manage the day-to-day Rehabilitation or Residential Rehabilitation programming and service delivery in a designated county, including supervision of direct care staff and interns. The two managers lead their staff to come together as a cohesive team to meet the service needs of the consumers they jointly serve. Responsibilities include implementing policies, procedures, regulatory and accreditation standards as well as supporting and monitoring Program Performance Outcomes and other quality assurance measures and activities.

ESSENTIAL DUTIES:

Direct and oversee program operations, ensuring compliance with policies, procedures, fiscal guidelines, regulatory and accreditation standards.

Oversee the day to day provision of services to consumers to support goal achievement, including but not limited to scheduling, programming, and service delivery.

Schedule, supervise and evaluate assigned staff in accordance with policy, ensuring staff accountability for job performance.

Assist staff with managing day to day consumer issues.

Approve service notes daily according to regulatory guidelines and Crossroads protocols; process for billing.

Facilitate consumers’ entry, orientation and transitions.

Ensure clinical and Health Home collaboration for consumers’ care.

Perform assigned quality assurance functions related to compliance and health and safety.

Assume responsibility for healthy and safe environments.

Meet agency productivity measures specific to the position and assigned program.

Operate program within assigned budget parameters.

Requirements

EDUCATION & EXPERIENCE REQUIREMENTS: AA or BA in Behavioral Health, Psychology, Social Work or related field. Minimum 1 year (with BA) or 3 years (with AA) positively referenced experience in the field. Supervisory experience strongly preferred. Must be or agree to become a Certified Psychiatric Rehabilitation Practitioner through the Psychiatric Rehabilitation Association (PRA) within 2 years.

SCHEDULE: Flexible based on consumer and program needs.

REQUIREMENTS:

• Mental health and/or psychiatric rehabilitation experience sufficient to understand consumer and program needs.
• Interpersonal skills sufficient to establish productive working relationships.
• Leadership skills sufficient to direct a team and implement quality programming.
• Understanding of safety requirements and the ability to manage the environment in an emergency.
• Read, write, and speak English well enough to communicate with others and maintain documentation and perform other record keeping tasks in accordance with agency and accreditation standards.
• Ability to perform basic math functions.
• Computer skills sufficient to enter required data and documentation and to generate reports.
• Ability to lift and carry at least 30 pounds.
• Pass the agency’s background check.
• Valid driver’s license and clean driving record to support insurability by the agency’s insurance carrier.
• Work related use of a vehicle carrying minimum of 100/300/50 liability insurance.
• Possession of CPR/First Aid certification.

ADDITIONAL DUTIES & RESPONSIBILITIES – SPECIFIC TO POSITION

• Collaborate and communicate with Program Coordinator to facilitate consistency of quality programming and service delivery across counties.
• Consumer Services & Documentation:

- New Consumers:

1. Schedule registration & initial Recovery Team Meeting (RTM).
2. Activate new consumer, complete Intake Packet Checklist, set up medical record, & begin Consumer Data Sheet (CDS) with Rehab Specialist assignment.
3. Oversee and document new consumer Orientation.

- Complete and distribute Consumer Action Forms, as needed

- Maintain RTM calendars and ensure that RTMs occur timely.

- Develop Crisis Management and Managed Intervention Plans and submit for approval.

- Ensure communication and staff resources to support consumers' compliance with appointments.

- Draft communication to consumers as needed - i. e. outreach, discharge warning, etc.

- Create and submit consumer Discharge Summaries

- Ensure continuation of service delivery to consumers during direct care staff absences by providing services, as necessary.

- Review Representative Payee expenditures monthly and process checks.

- Develop and distribute monthly calendars for onsite programming specific to youth, young adult, and adult populations. (PRP Manager)

- Facilitate monthly Members’ Forum with consumers. (PRP Manager)

- Facilitate elections and functions of consumer Executive Committee. (PRP Manager)

- Coordinate van runs for Club attendance. (PRP Manager)

- Communicate and coordinate with inpatient facilities as needed. (RRP Manager)

- Monitor and ensure consumer medication changes are carried out properly by staff. (RRP Manager)

• Health & Safety:

- Ensure that assigned facilities, furnishings and supplies are maintained to meet health & safety and regulatory standards.

- Perform health and safety inspections for assigned sites, provide reports, and follow-up action.

- Communicate promptly vehicle and facility repair/replacement needs according to agency procedure.

- Inspect agency vehicles assigned to the program monthly, at a minimum, and ensure cleanliness. (PRP Manager)

- Review and submit agency vehicle mileage logs monthly. (PRP Manager)

• Assist with implementation of the Property Management Plan for the designated facility in conjunction with the Coordinator and other relevant staff.
• Compliance & Quality Assurance:

- Oversee and track service contacts, assessment, plan and monthly summary note completion.

- Oversee Child & Adult Care Food Program (CACFP): consumer enrollment forms, menu approval, reporting. (PRP Manager)

- Facilitate CQT visits (PRP Manager)

- Review MMR’s weekly for accuracy and compliance (RRP Manager)

- Review House Books monthly for compliance. (RRP Manager)

• Administrative:

- Assign, monitor, and maintain case load lists.

- Lead weekly team meeting, document and distribute team meeting minutes

- Complete and submit End of Month paperwork/reports

- Coordinate and communicate with approved vendors regarding facility repairs.

- Process monthly Cost of Care payments and forward to Finance Department. (RRP Manager)

- Review Residential Expense Sheets weekly (RRP Manager)

- Maintain petty cash account for designated county, as assigned.

• Leadership Collaboration:

- Provide back-up support to Coordinator for initial screening interviews.

DUTIES & RESPONSIBILITIES – GENERAL

Self Management:

• Exemplify Crossroads’ mission, vision, values, code of ethics and organizational culture.
• Follow all agency and program policies and procedures.
• Demonstrate professionalism, flexibility, patience, empathy and tenacity.
• Demonstrate ability to set limits and observe professional boundaries.
• Comply with Crossroads’ Confidentiality Policy and HIPAA requirements regarding access to consumers’ Protected Health Information.
• Manage time effectively.
• Demonstrate self-awareness in meeting job responsibilities, managing stress and recognizing limits of own ability.
• Role model positive behaviors.
• Complete required trainings & maintain certifications, licenses, credentialing and privileging standards.
• Attend additional training required or recommended by CCI to increase education and skills.
• Prepare for and participate in supervisory, staff, and team meetings.
• Use and maintain agency supplies and equipment responsibly.
• Maintain a professional workspace.
• Employ crisis management and de-escalation techniques according to agency policy and guidelines.
• Support the achievement of agency and program outcomes.

Working Relationships

• Build positive working relationships.
• Demonstrate effective verbal and written communication skills.
• Employ constructive problem-solving techniques.
• Communicate relevant information, issues and concerns to supervisor.
• Facilitate and maintain communication with other areas of the organization.
• Respect consumer rights, promote consumer choice, provide encouragement, instill hope.
• Demonstrate an understanding of psychiatric rehabilitation practices and the symptoms and nature of behavioral health issues.
• Role model effective coping, communication and daily living skills.
• Assist in facilitating constructive complaint resolution.
• Maintain effective communication with the team to facilitate continuity of service coordination.

OTHER:

• Perform other duties as assigned.

CCI RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THAT CCI DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS AT-WILL. AN EMPLOYEE MUST BE ABLE TO PERFORM THE ESSENTIAL JOB DUTIES OF THIS POSITION, WITH OR WITHOUT REASONABLE ACCOMMODATION.