The Protection Services Officer II (PSO II) role at the Portland Art Museum will perform a critical role by protecting the safety of visitors, staff and Museum property. PSO II’s work in various locations throughout the Museum including the lobby, control room, Mark building, and patrolling the campus. This role will be cross trained to work in different locations.
In this role, you will
Essential Responsibilities:
- Acts as the first responder to disruptive persons on museum properties
- Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
- Conducts control room operations to include all emergency monitoring systems, intrusion detection systems and camera systems
- Communicate museum policies in a respectful manner
- Resolve conflict using de-escalation techniques and upholding equity and inclusion values
- Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
- Respond to medical related situations and incidents, will administer first aid, CPR, and NARCAN when appropriate (within certification and training limits)
- Operate and monitor the Museum’s security, fire alarm, and closed circuit TV systems
- Respond and remove visitors who are trespassing or exhibit harassment, discrimination, threatening, disrespectful or hostile behaviors
- Communicating with law enforcement, fire departments and emergency medical personnel
- Initiating building evacuations and conducts building sweeps during fire evacuations
- Dispatches PSOs to perform routine tasks and respond to requests for assistance when appropriate
- Initiate important notification functions via phone, email, radio or Alert Media
- Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
- Opening and closing the Museum
- Secures premises and personnel by patrolling internal and external property and access points
- Offsite patrols at locations such as RSG, PAM CUT, storage facilities, etc.
- Responds and investigates security breaches, incidents, and other alarming behaviors
- Provide backup support to lobby PSO
- Assists with training and development of new security staff members
- Loss and found management
- Process mail and oversee shipment and deliveries
- Helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”
Additional Responsibilities:
- Utilize radio for department communications and other technology such as computers, i-Pad, etc
- Attend ongoing training and learning opportunities
- Promote and support institutional equity and inclusion goals
- Maintain confidentiality regarding the Museum’s proprietary information and operations
- Performs other related duties as assigned
To be successful in this role, you have these requirements
- Minimum 4 years of experience in security operations, law enforcement, military environment or a related field
- Offsite training for PSO II role must be successfully completed within 90 days
- Current Oregon Department of Public Standards Safety Training (DPSST) Unarmed certification highly preferred or must be obtained within 90 days
- CPR & AED training certification or must be obtained within 90 days
- Experience with use of force continuum
- Experience with access control, CCTV, and fire systems
- Less than lethal or defensive tactics training preferred (i.e. reflex protect spray)
- Experience with de-escalation of hostile and potentially violent individuals
- Approachable demeanor with a people-first value
- Basic knowledge of security principles
- Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
- Comfortable dealing with conflict, de-escalation, and confrontation
- Excellent interpersonal and verbal communication skills
- Basic operational knowledge of computers including word processing and email
- Prior security or similar experience in environments that include interactions with people experiencing mental illness and or under the influence of drugs/alcohol
- Effective problem solving skills
In order to successfully complete the first 90 day of employment, possession of all the following are required: DPSST, NARCAN training, and First Aid, CPR & AED certification
If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.
Job Conditions & Physical Activities
- Schedule/Hours: 40 hours per week and scheduled days are currently flexible
- Night Shift: Week A, 8:00PM - 8:00AM, 3 days (36 hours), Week B, 9:00PM - 8:00AM, 4 days (44 hours)
- Onsite/Not Remote
- Evening hours and must be available to work weekends, holidays, and special events as necessary. This is a 24/7/365 day work environment
- On-call rotation required
- Overtime and weekends required
- Mandatory Security dress code
- Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
- Will require working outdoors periodically in order to secure the premises
- Occasionally lift/push/pull up to 50lbs in emergencies
- Frequently ascends and descends stairs
- Occasionally remains stationary for prolonged periods of time but in an emergency will require rapid movement through the Museum campus
- Occasionally grasping and handling of objects such as pens, computer mouse, and radio
- Frequently talking with colleagues and visitors
- Occasionally operates a computer and other office equipment, such as a phone, i-Pad, and printer
- Frequently listening and communicating to callers on the radio
- Occasionally exposed to inclement weather
- This list highlights key physical and environmental conditions related to the role but is not an exhaustive representation of all job requirements. Additional tasks and expectations may apply based on operational needs.
- This role is non-exempt/hourly and full-time.
- The budgeted compensation falls within pay grade F ($22.61 min - $25.95 mid - $29.30 max), based on experience
- Shift differentials (for hourly/non-exempt staff working onsite):
- Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
- Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
- Medical, dental, and vision insurance
- Retirement plan with employer match
- Generous paid time off and holidays
- Employee perks and discounts
