About this role
Richter Company is a privately-owned, full-service property management firm managing properties across West Michigan - spanning single-family rentals, commercial properties, and HOA/condominium associations. We're a values-driven team where the work is real, the relationships matter, and there's genuine room to grow.
This role is built for someone who wants more than task execution. You'll manage a meaningful portfolio from day one, work directly alongside ownership and leadership, and have a clear path toward expanded responsibility - including full portfolio oversight and a leadership role within the company as we grow.
This position is a direct pathway to senior portfolio management and leadership, high performance, process improvement, and growth is what we reward.
Our Values:
Act with Integrity
Serve the Customer
Follow Through
Get Better Every Day
Cherish Feedback
Responsibilities
Portfolio Operations
- Serve as the primary day-to-day manager for an assigned portfolio of rental properties and community associations
- Conduct regular site inspections; proactively identify and address maintenance, safety, and aesthetic issues
- Coordinate maintenance and repair requests, vet and oversee vendor work, and ensure timely completion within budget
- Design and oversee the process for new owner and resident onboarding - welcome packets, portal setup, and community rules orientation
- Occasionally serve as the after-hours escalation point for emergencies; coordinate urgent repairs and communicate proactively with owners and boards
Community Association Management
- Act as primary liaison between HOA/condo boards and their communities
- Prepare and distribute board meeting agendas, minutes, and management reports
- Assist boards in preparing and managing annual operating and reserve budgets; monitor reserve contributions and flag funding concerns
- Enforce CC&Rs and community rules
- Advise boards on governing document compliance, regulatory matters, and vendor selection
- Coordinate community communications - notices, newsletters, and owner portal updates
Owner & Client Relations
- Build and maintain strong, trust-based relationships with property owners and board members
- Provide regular financial reporting and performance updates to owners
- Respond to owner, board, and resident inquiries promptly and professionally
- Participate in business development conversations and contribute to client retention efforts as familiarity with the portfolio deepens
Financial & Administrative
- Utilize AppFolio for work orders, owner disbursements, collections questions, and reporting
- Review and approve vendor invoices; ensure accurate coding and timely payment
- Support annual budget preparation and month-end financial close
- Coordinate vendor certificate of insurance collection and compliance for associations
- Maintain accurate owner, resident, and association files and compliance documentation
Qualifications
Required
- Minimum 2 years of property management experience, including HOA/condo association management
- Proficiency with property management software — AppFolio experience strongly preferred
- Strong written and verbal communication skills; comfortable presenting to boards and owners
- Excellent organizational skills with the ability to manage multiple priorities simultaneously
- Valid Michigan driver's license and reliable transportation for property visits
Preferred
- CMCA (Certified Manager of Community Associations) or CAM designation, or actively pursuing
- Experience managing master/sub-association structures
- Familiarity with Michigan landlord-tenant law and community association statutes
- Michigan Real Estate License (or interest in obtaining one)
What We Offer
- Competitive salary commensurate with experience
- Health cost-sharing packages
- Paid time off plus company holidays
- Clear path to senior portfolio management and leadership
- Small team environment: work directly with ownership, your contributions are visible and valued
- Values-driven culture: a team that takes the work seriously and treats people well
