Columbus Property Management, the exclusive manager of The Moinian Group’s luxury residential portfolio, is seeking a highly organized and detail-oriented Associate to join its Manhattan-based Property Management team. This position plays an integral role in supporting the daily operations of a premier, high-traffic residential property, partnering closely with on-site leadership and leasing teams to uphold operational excellence and deliver an exceptional resident experience.
Core Responsibilities
Operational Support
o Support daily property management functions in full compliance with company policies and procedures.
o Coordinate and monitor work orders for resident units and common areas, to ensure timely completion and resident communication.
o Follow up on open service requests to investigate delays, determine course of action and coordinate resolution and resident satisfaction.
o Assist with move-ins and move-outs, including documentation review, scheduling, and system updates.
o Maintain organized property files, digital records, and compliance documentation.
o Serve as a liaison between residents and affordable housing consultants on annual compliance requirements.
o Schedule inspections.
o Assist with various projects as needed.
Resident Services
o Serve as a point of contact for resident inquiries, emails, and phone calls.
o Respond promptly and professionally to resident concerns and service requests.
o Escalate complex matters to the Assistant Property Manager or Property Manager as appropriate.
o Support property-wide communications and notices as directed.
Financial & Administrative Support
o Assist with invoice processing and coding in Yardi.
o Support billing preparation and review for accuracy prior to submission.
o Assist with arrears follow-up and respond to ledger inquiries as directed.
o Maintain organized financial documentation and vendor records.
Associate Job Description V26.2 2 of 2
o Assist with Purchase Order submission and coding in Yardi.
Leasing Coordination
o Enter new leases, renewals, and amendments into Yardi accurately and timely.
o Coordinate closely with the Leasing Team to ensure all required documentation is
complete prior to lease execution.
o Assist with lease file audits to ensure compliance and accuracy.
o Prepare lease-related reports and update occupancy data as directed.
o Support onboarding process for new residents, ensuring proper system setup and
documentation.
Vendor & Compliance Support
o Assist with vendor scheduling and service coordination.
o Track certificates of insurance and ensure compliance documentation is current.
o Support invoice tracking and submission in coordination with management.
o Identify documentation gaps and escalate accordingly.
Position Requirements
o 1–3 years of residential property management experience (luxury Manhattan experience
preferred).
o Experience with high-rise or large residential assets preferred.
o Strong understanding of property operations and resident services.
o Yardi experience is strongly preferred.
o Familiarity with DHCR rent stabilization and rent subsidies
o Strong MS Office skills (Word and Excel).
o Excellent customer service and communication skills.
o Strong organizational skills and attention to detail.
o Ability to manage multiple priorities in a fast-paced environment.