- Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of an enterprise monitoring system for related projects
- Manage the design of the Enterprise Monitoring Solution meeting the Public Safety & Emergency Management needs as it relates to monitoring and alerting requirements
- Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications with custom configuration to meet the project needs.
- Plan and coordinate the design of all required system hardware and software for the monitoring system to enable the monitoring system to perform to predefined specifications.
- Manage the schedule and validation of the systems for functionality and, performance, fault tolerance and operation reediness
- Coordinate all discussions relative to technical specification needs and bill of materials requirements for Public Safety & Emergency Management projects
- Provide oversight and management of blended teams of independent IT consultants and staff; manage vendor relationships
- Ensure that staff and consultants adhere to the published PMO methodology and development standards defined for the PMO
- Engage in PMO-related functions including monitoring budget and ensuring that established communication plans, risk management, and similar processes are adhered to
- Participate in the review of project artifacts including technical requirements, user experience design, architecture, testing and implementation documentation
- Manage the development of training plans and future support needs
- Manage project close out and transition of all project artifacts and knowledge transfer to Agency staff prior to disengaging from a project
- Support and contribute to the Program’s goal of ongoing process improvement, and adherence to Project Management InsƟtute’s PMBOK and OTI PSEM published project methodologies
- Report to senior management within the Program, OTI and stakeholder agencies on project status
- Support the Director of Project Management with managing PMO functions including change requests, document and deliverable management, scheduling, reporting, etc.
- Address client concerns and escalate all project risks and issues appropriately and manage them to resolution
- Manage special projects and initiatives as assigned, including but not limited to scope described above
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
- A baccalaureate degree from an accredited college
- A minimum of 8 years of experience in Event Management, and Public Safety Emergency Services
- Functional understanding of routing protocols and data delivery techniques
- Minimum 8 years of experience overseeing medium to large scale projects
- Knowledge of Operations Management - Service Desk, Help Desk, Datacenter
- Functional knowledge of Operating Systems, Databases, and IT Infrastructure elements
- Experience with IT Service Management and Enterprise Monitoring tools
- In depth knowledge of Enterprise Monitoring tools for Service Automation, Service Assurance, and Service Support
- Focal point of contact for project management, financial, administrative, and technical issues
- Proficient in MS Word, MS PowerPoint, MS Project, MS Visio
- Project Management experience including project planning, scheduling with significant project dependencies
- Solid technical leadership Experience in a large-scale enterprise environment for Emergency services