Job Title: Program Supervisor
Employer: Panza dba New Horizon Communities, a 501c3 nonprofit
Location: Shelton Veterans Village in Shelton, Washington
Who We Are:
We strongly believe at New Horizon Communities that everyone deserves safe and affordable housing. We work to provide housing for our community members experiencing homelessness in Thurston, Pierce, and Mason Counties in Washington state. We manage communities that offer communal living with rich peer mentorship and support. Our staff work side-by-side with residents to help them reach their individual goals and to connect them with various community services. But the most rewarding part of it all, is that our residents are no longer homeless. Housing is a primary need, first and foremost. Once residents are housed, they are then able to work on other aspects of their lives such as education, employment, substance use, physical/mental health and future housing needs. Our residents are resilient survivors, and we see their successes here every day.
Job Summary:
The Program Supervisor is responsible for management of a resident-governed village, including program oversight, public relations, coordinating with property management, supervising staff, managing the overall maintenance of the village, and managing the social service programs. The Program Supervisor oversees the Case Managers and work-study/intern students. This position reports directly to the Associate Director. This position shares an on-call rotation with staff.
Salary and Benefits:
This is a full-time, permanent position. The hourly pay is between $34-$43 and depends on experience and qualifications. New Horizon Communities offers a competitive benefits package that includes:
● Health & Wellness
○ Medical Coverage
○ Dental Coverage
○ Vision Coverage
○ Health Savings Account - $2,000 per year (Company Paid)
● Financial Wellbeing
○ Competitive Compensation Packages
○ Employer contributed Retirement Plan
● Career Development and Growth
○ At NHC, training is one of our highest priorities. We provide company-paid
professional training for various skills, certifications, and continuing education.
○ Professional development opportunities are available 24/7 on our online
learning platform.
● Work-Life Balance
○ Paid Time Off - Vacations, Illness, Personal Days, Etc.
○ 15 vacation days per year with annual accrual interests, paid sick leave, 11 paid holidays. ○ Flexible work schedules to promote a healthy work-life balance.
○ Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and
emotional well-being.
Responsibilities
1. Act as onsite facilities manager, including coordinating with larger scale construction
projects and contracted property management team, maintaining a preventive maintenance schedule, working with the Associate Director on directing the Village Life Committee for
custodial work performed by residents.
2. Direct, plan, supervise, and coordinate the work of the program staff including
evaluation, training, hiring, and team building.
3. Oversee and review case management programs and ensure goals and objectives are being met. 4. Oversee and act as liaison for the Village Life Committee (resident leadership team).
5. Manage the contracted social service programs to ensure residents are receiving the care and services they need. Coordinate extracurricular programs such as life skills classes, art
and group therapies, game/movie nights, community dinners, etc.
6. Recruit, train, and manage all volunteers and oversee volunteer programs.
7. Act as mediator and problem solver for resident disputes, complaints, and policy violations. 8. Maintain annual operational and maintenance budget of over $350,000 as well as
monitor expenditures and plans to ensure operations are within budget. Maintain and
prepare Capital budget in collaboration with the Operations Director for new
improvement projects.
9. Oversee resident databases with move-ins and move-outs and ensure data quality with HMIS and other reporting requirements. Report trends on demographics, goals, and objectives to the Operations Manager.
10. Act as a representative of New Horizon Communities by participating in local community meetings, leading tours at the village, and other public events. Promote and educate the
public on homelessness and New Horizon Communities’ model.
11. Manage the use, driver training, and maintenance of the village van.
12. Assist with grants as assigned.
13. Other job duties as assigned
Minimum Qualifications:
1. Education/Training: Bachelor’s Degree in nonprofit management, social services, related field, or equivalent experience.
2. Experience: Must have 2 or more years in a social services field. Must have 2 or more years of experience in a supervisory role.
3. Availability: Full time, Monday-Friday, must be willing to work the hours needed to
accomplish tasks.
4. Technology: Proficient computer skills including Microsoft Office Suite. Ability to
maintain the resident database and to find resources online.
5. Licenses/Certification: Must possess a Valid WA State driver’s license and current driving abstract indicating clean driving record and reliable transportation. Must pass a criminal background check.
Desired Knowledge, Skills, and Abilities:
1. Supports the mission, beliefs, and values of the New Horizon Communities. Must be passionate, committed, and possess a strong desire to help people experiencing
homelessness.
2. Demonstrated leadership skills and confidence.
3. Knowledge of nonprofit management, human resources, property management,
overseeing construction/maintenance contracts, or similar experience.
4. Strong public speaking, public relations, and written and oral communication skills.
5. Demonstrated expertise in management, including ability to establish and manage files, understand and comply with multiple contracts and reporting requirements, and perform all the administrative functions of a small nonprofit organization.
6. Strong organizational and time management skills.
7. Ability to work independently with limited direction, lead and organize small and large groups, and learn quickly.
8. Ability to work well with others and foster collaboration
9. Ability to effectively manage conflicts, solve problems, work under pressure, meet
deadlines, and handle the unexpected.
10. Ability to work effectively with diverse clients with a broad spectrum of assets and
needs, particularly mental health and substance use, while maintaining health
boundaries.
11. A working knowledge of local services including employment, housing, mental health and substance use disorder services.
Application process:
Send cover letter and resume to info@nhcommunities.org
Or mail to New Horizon Communities
3350 Mottman Road SW Olympia, WA 98512
Panza dba New Horizon Communities is committed to equal opportunity and promotes equity as one of its core values. New Horizon Communities does not discriminate against any person on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship, status, age, ability, gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
Applicants committed to equity from all backgrounds, experiences, abilities, and identities, and in particular those who are veterans, who are proficient in multiple languages, and/or in communities disproportionately affected by homelessness are strongly encouraged to apply.
For more information about New Horizon Communities, go to www.nhcommunities.org.