Job type: Full-time
Location: Hybrid/Remote (San Francisco Bay Area based)
Reports to: VP of Supply Chain Operations
Salary range: $90k - 105k
Company Description
Founded in 1988, Wintec Industries has grown into a trusted global leader in high-tech manufacturing and supply chain innovation. With over three decades of expertise, Wintec partners with prominent technology companies to provide reliable and resilient solutions. The company operates two specialized divisions: a Manufacturing Division delivering cutting-edge Flash and DRAM technology for OEMs and a Supply Chain Services Division offering agile support for critical infrastructure and complex operations. Wintec remains dedicated to fostering long-term collaboration and driving technological advancements worldwide.
Role Description
The Program Operations Manager ensures high-quality service delivery by owning operational execution, performance management, and continuous improvement across assigned programs. This role provides key support to the Sr. Program Manager and is hands-on in building and governing the operational foundation of programs – including systems readiness, workflows, SOPs, documentation, and data tracking/reporting – while leading cross-functional coordination across procurement, warehousing, logistics, customer service, IT, accounting and finance. The Program Operations Manager is accountable for operational KPIs, vendor and partner performance, and end-to-end issue resolution, driving corrective actions to improve reliability, quality, and client satisfaction.
The ideal candidate is highly organized, process-driven, and analytical, with strong follow-through and the ability to manage multiple workstreams while influencing teams without direct authority.
Key Responsibilities
Service Delivery Execution & Operational Ownership
- Own operational performance for assigned programs to ensure work is completed accurately, on time, and to expected quality standards.
- Alignment and coordination with Program Manager to ensure service delivery and client communications are aligned.
- Establish and run the operating cadence (weekly reviews, action tracking, escalation management, and internal program alignment).
- Proactively identify risks and constraints; lead mitigation planning and communicate impacts and recovery plans to stakeholders.
KPI Management, Reporting & Insights
- Own program-level operational KPIs (e.g., supply/demand, on-time delivery, inventory accuracy/aging, backlog accuracy, compliance, A/P and A/R operational drivers).
- Maintain and improve dashboards and tracking tools; provide trend analysis, root-cause insights, and actionable recommendations.
- Prepare and present weekly, monthly and quarterly performance reporting and business reviews (internal and with clients/partners).
Vendor/Partner Performance & Compliance
- Manage vendor and partner performance against SLAs, operational requirements, and company policies; maintain scorecards and lead performance reviews/QBRs.
- Coordinate operational readiness (process alignment, documentation, system access, and KPI expectations).
- Support quality checks, documentation reviews, and operational audits as required; ensure compliance and follow-through on remediation.
Process Governance & Continuous Improvement
- Own SOPs and process documentation for operational workflows; ensure adoption across internal teams and vendors.
- Identify process gaps and inefficiencies; lead improvement initiatives (requirements gathering, testing/UAT support, rollout, training).
- Partner with IT and functional teams to implement system/process enhancements that improve scalability, visibility, and control.
Qualifications
- Bachelor’s degree in business, operations management, supply chain, or a related field (or equivalent practical experience).
- 3-5 years of experience in project management, supply chain, operations, or vendor coordination roles.
- Experience owning operational KPIs, leading cross-functional execution, and driving issue resolution and corrective actions.
- Experience working with 3PLs, logistics providers, suppliers, or contract manufacturers strongly preferred.
- Strong Excel skills (pivot tables and Power BI tools a plus) and working knowledge of ERP/WMS systems.
- Strong written and verbal communication skills and able to manage multiple priorities in a client demanding environment.
- Mandarin language proficiency is a plus.
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Long-term disability insurance
- Paid time off
- Vision insurance
