Program Manager

JobSummary

This position is in the Medical Disability Exam Office. The Assistant Director, Operations and Data Analysis, is directly responsible for management of MDEO operations, including data analysis. He or she is responsible for program operations and performance data to provide the Deputy Executive Director, and Executive Director MDE with situational awareness to optimize operating and business activities.

LowGrade

15

HighGrade

15

PromotionPotential

None

SubAgencyName

Medical Disability Examining Office (MDEO)

OrganizationCodes

VA/VALA

Relocation

False

HiringPath

• fed-transition
• disability
• fed-internal-search

MCOTags

TotalOpenings

1

AgencyMarketingStatement

OUR MISSION: "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans."

TravelCode

2

ApplyOnlineUrl

https://apply.usastaffing.gov/Application/Apply

DetailStatusUrl

https://apply.usastaffing.gov/Application/ApplicationStatus

MajorDuties

• Specific duties include: - Leading the MDE operations team, that includes the Examination Experience Team, as well as a team focused on applying a wide range of quantitative and qualitative techniques to collect, analyze, disseminate, and present large amounts of data that support data driven operational decisions. - Managing major program segments, organizational structures and/or functional responsibilities. - Serving as a key advisor to the Deputy Executive Director, and the Executive Director, MDE on program planning, measurement, analysis, and performance improvement. - Planning, developing, directing, and assuring the implementation of an integrated operational and strategic planning in alignment with the budgeting process. - Overseeing the refining, verifying, and validating of data integrity, which involves information system infrastructure and data governance. - Evaluating analyst's work products related to statistical and scientific methods to analyze qualitative and quantitative data for the purpose of program optimization, trend modeling, and quality assessment. - Using evidenced-based decision making, presents analyses and recommendations verbally, in writing, and graphically to team members and leadership on a routine basis. - Working closely with MDE acquisitions and budget team, and VBA Performance Analysis and Integrity (PA&I), prepares necessary documentation for VA and Congressional submissions and monthly reports which includes performance goals which are tied into program effectiveness. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Manager/PD 42113O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Education

Requirements

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Evaluations

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Conflict Management - Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Influencing/Negotiating - Persuades others to accept recommendations, cooperate, or change their behavior or opinion. Resolves points of difference by finding mutually acceptable solutions through compromise and agreement. Manages Resources - Selects, acquires, stores, and distributes resources such as materials, equipment, or money. Partnering - Develops networks and builds alliances. Collaborates across boundaries to build strategic relationships and achieve common goals. Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. Leadership - Influences, motivates, and challenges others; adapts leadership styles to variety of situations. Decision Making - Makes sound, well informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. External Awareness - Understands and keeps up to date on local, national, and international trends and policies that affect the organization and shape stakeholders' views; is aware of the organization's impact on the external environment.

HowToApply

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit. https://www.opm.gov/policy-data-oversight/hiring-information/merithiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/06/2026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12948650. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. Click here for instructions on viewing your application status. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.

WhatToExpectNext

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

RequiredDocuments

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement. Resume: Contact Information: Name and how best to contact you, including email address and phone number Relevant Work Experience: For each relevant work experience, make sure you include: Job Title and Employer (including series and grade for any Federal positions) Start and end dates with month/year (e.g., 05/2019 - 08/2022) The number of hours you worked per week Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement Optional Details: When relevant, include: Current Security Clearance Job-related training Language skills Organizations and affiliations Professional publications Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.) Current Federal Employees: Your most recent APPOINTMENT SF-50. The most recent 1XX or 5XX SF-50 proving status. This SF-50 should identify your appointing legal authority, position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). Your SF-50 reflecting when you entered your highest grade and step (e.g., Within Grade Increase, Promotion, Appointment, etc.) in order to verify time-in-grade requirements. Additional Documents accepted: Most recent Performance Appraisal (VA Form 0750) Award SF-50s Documentation to be considered under non-competitive eligibility (if applicable) such as a member-4 DD-214, civil service preference letter, or Schedule A letter. CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.

Benefits

BenefitsUrl

http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.

OtherInformation

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Supervisory Situational Judgement Test: Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment, decision-making, and leadership competencies associated with effective supervision in a Federal work environment. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. This assessment is required for all applicants. If you do not complete the assessment, it will result in an incomplete application and you will receive no further consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

01

AnnouncementClosingType

01

AgencyContactEmail

Dexter.Howard@va.gov

AgencyContactPhone

6013647271

SecurityClearance

Other

DrugTestRequired

False

PositionSensitivitiy

High Risk (HR)

AdjudicationType

• Suitability/Fitness