Program Manager – Global Clients Americas (GCA)
Company: Securitas USA
Location: Freehold, NJ – In office, 5 days/week
Compensation: $75,000–$79,000 annually + $500/month car allowance
Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities
Lead, Influence, and Grow with a Global Security Leader
At Securitas, leadership is about more than managing day‑to‑day operations. It’s about building trust, shaping the client experience, and making an impact that people can see and feel.
We’re looking for a Program Manager to oversee operations across multiple client locations in our Global Clients Americas (GCA) division. In this role, you’ll be the key connection between our clients, our teams, and our business—driving service excellence, consistency, and continuous improvement.
If you enjoy leading people, solving problems, and owning results, this role gives you the platform to do it on a large scale.
Why This Role Matters
As Program Manager, you will:
- Lead and develop teams across multiple sites
- Build strong, trusted relationships with client stakeholders
- Drive operational performance, staffing, and compliance
- Oversee critical security operations based in Freehold, including a card processing center and a GSOC
- Influence how security services are delivered across a distributed portfolio
You’ll have the autonomy to make decisions, the support of a global organization, and the opportunity to grow your career in a fast‑moving, client‑focused environment.
What You’ll Do
Client & Relationship Management
- Serve as the primary point of contact for assigned clients, ensuring service delivery meets and exceeds expectations.
- Build and maintain strong relationships with client executives and site‑level leaders.
- Lead regular client meetings, address issues proactively, and implement solutions that improve satisfaction and retention.
Team Leadership & Performance
- Lead, coach, and support security leaders and officers across multiple locations.
- Oversee recruitment, onboarding, and development to build high‑performing, engaged teams.
- Conduct performance reviews and regular coaching to drive accountability, growth, and a positive work environment.
Operational & Financial Management
- Support the preparation and management of budgets for assigned programs and accounts.
- Oversee scheduling, payroll, and staffing to ensure cost‑effective, compliant operations.
- Ensure adherence to all legal, regulatory, and company standards across your portfolio.
Security Operations: Card Processing Center & GSOC
- Oversee a card processing center and Global Security Operations Center (GSOC), both located in Freehold.
- Provide credential oversight for the badging center, ensuring accurate and timely processing of access credentials.
- Lead and staff the team responsible for granting access for Verizon employees and vendors, ensuring proper authorization and alignment with client security policies.
- Monitor and support GSOC operations to help ensure timely response, incident coordination, and consistent service delivery.
Problem‑Solving & Strategic Initiatives
- Partner with cross‑functional teams (HR, Finance, Operations, etc.) to resolve operational challenges.
- Identify and implement best practices and process improvements that enhance consistency, efficiency, and quality.
- Contribute to company‑wide initiatives that support innovation, operational excellence, and client success.
What We Offer
Compensation & Benefits
- Base Salary: $75,000–$79,000 annually
- Car Allowance: $500/month
- Health & Wellness: Medical, Dental, and Vision insurance
- Retirement: 401(k) with company match
- Time Off: Paid vacation, holidays, and sick leave
Career & Growth
- Clear opportunities for advancement within a global organization
- Exposure to high‑profile, global clients and complex operations
- Support for professional development and leadership growth
Work Environment
- A collaborative, inclusive culture that values initiative and honest communication
- Strong leadership support and access to decision‑makers
- The chance to make a visible impact on client success and safety every day
What You’ll Bring
We’re looking for a hands‑on leader who is comfortable balancing strategy with day‑to‑day execution.
- Bachelor’s degree or equivalent professional experience
- 3–5 years of experience in operations, program management, or client‑facing leadership roles
- Proven experience leading teams across multi‑site or distributed operations
- Strong communication and relationship‑building skills, especially in client‑facing settings
- Ability to analyze data, manage budgets, and drive operational improvements
- High level of professionalism, sound judgment, and a calm approach under pressure
- Willingness and ability to travel up to 25%
Why Join Securitas?
- Be part of a global leader in security and safety solutions.
- Work in a rapidly evolving industry with access to modern tools and technology.
- Have a direct impact on client satisfaction, safety, and long‑term partnerships.
- Join a supportive, collaborative team that values your ideas and initiative.
- Build a long‑term career path with room to grow into larger programs and leadership roles.
Diversity, Equity & Inclusion
“Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
#AF-SSTA
Position Reports to: Vice President of Vertical Market “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
