Program Manager

Description

Business Justification

Role expected to manage Risk/Governance activities and monitor project execution/health for the End of Life Program across WMT

Position Summary

The End of Life (EOL) Program Manager is responsible for establishing and leading a disciplined governance framework that ensures all EOL remediation activities are executed predictably, transparently, and within required timelines. This role provides centralized oversight across a complex technology estate, ensuring application teams develop achievable, well‑planned remediation commitments and adhere to lifecycle deadlines. The Program Manager will drive multi‑year planning, maintain strong partnerships with delivery and technology leaders, and ensure consistent communication of program performance, risks, and trends. This role will serve as the central point of accountability for EOL governance routines and will support long‑term strategic improvements to strengthen planning, communication, and execution across the organization:

Ensure EOL governance routines occur within required SLAs

Establish predictable, disciplined planning routines with application teams to support annual and multi‑year planning

Leverage annual planning windows to forecast full‑year remediation needs

Integrate EOL work into Program Increment (PI) planning cycles for iterative adjustments and inclusion of newly identified EOL items

Partner closely with delivery leads to monitor project execution health, identify risks early, and ensure alignment with portfolio expectations

Manage communication routines to inform stakeholders of performance trends, governance status, remediation roadmaps, and escalations

Provide comprehensive reporting and insights to senior leaders to enable timely decision-making

Communicate, influence, and negotiate both vertically and horizontally to secure required resources and ensure program objectives are met

Maintain accurate, timely documentation of governance routines, required deliverables, timelines, and processes

Monitor adherence to remediation commitments and proactively intervene when risks threaten progress

Coordinate with cross-functional partners to ensure clarity of expectations, roles, and responsibilities

Identify opportunities for process improvement and contribute to long-term strategic capabilities that strengthen EOL governance, planning, and transparency

Ensure consistent, high-quality communication across all stakeholder groups

Maintain strong working knowledge of relevant policies, lifecycle requirements, and remediation standards

Support ongoing education and enablement activities to improve organizational understanding of EOL expectations and practices

Provide oversight of program metrics, including performance thresholds, risks, and long-range forecasts

Manage operational routines that ensure predictable execution and minimal disruption from unplanned remediation needs

Primary Skill

Agile Scrum Master

Secondary Skill

Agile tools (Jira)

Tertiary Skill

Business Analyst (Domain Experts)

Required Qualifications

Executive-level written and verbal communication skills

Detail-oriented with strong commitment to producing high-quality, accurate work

Comfortable working under defined timelines in a fast-paced, high-demand environment

Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook)

Experience managing programs and projects in an Agile environment

Demonstrated executive presence with the ability to present complex matters clearly

Minimum 7 years of Program or Change Management experience, including process improvement

Excellent project management skills with the ability to prioritize work and meet deadlines

Strong business-centric mindset with sound judgment and the ability to tailor approaches to drive optimal business outcomes

Proven ability to influence cross-functional stakeholders and guide teams through complex, multi-step initiatives

Experience managing governance routines, workflows, or operational processes across multiple teams

Ability to analyze performance metrics, identify trends, and recommend corrective actions

Demonstrated skill in coordinating across large technology organizations and aligning partners on common objectives

Desired Qualifications

Preferred experience with Microsoft Copilot

Skills

Program management

Top Skills Details

Program management

Additional Skills & Qualifications

Strong communication skills

Experience Level

Expert Level

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $50.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Charlotte,NC.

This position is anticipated to close on Apr 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.