Program Assistant I: DORA/Division of Banking

Hybrid Workplace Arrangement:

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.

The salary range posted for this position is $4,450 - $5,780/monthly; although a salary range is listed, hiring salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.

• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!

• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

• Bike-to-work programs, including access to storage lockers and bike racks.

• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

• Medical and Dental Health Insurance for employees and optional coverage for their dependents.

• Life Insurance for employees, and optional coverage for their dependents.

• Paid Time Off, including 11 paid holidays.

• Short- and long-term disability coverage.

• Tuition assistance program.

Check out our excellent benefits package!

The Colorado Division of Banking protects the public interest and preserves the public trust in the Colorado banking industry by regulating the business of state-chartered commercial banks, trust companies, and state-licensed money transmitters; and by enforcing the Public Deposit Protection Act (PDPA).

This work unit is responsible for the implementation and oversight of the PDPA. Eligible public depository certification 11-10.5-102 C.R.S. is required of any commercial, interstate, or national bank located in the state of Colorado that will hold Colorado public deposits. This work unit ensures and verifies the required certification of any escrow institution that will hold collateral in safekeeping for the protection of Colorado public deposits.

Position: SCA 2017

This position assists the PDPA program administrator in maintaining the daily operations of the PDPA department to ensure public entity funds are protected, which includes acting as a liaison with bankers and public entities regarding the PDPA. The position completes various examination-related duties associated with bank, trust company, IT and PDPA examinations, which includes: providing examination assistance by preparing workpaper folders; downloading and saving all examination documents; notification of missing documents to the corresponding institution; formatting and securely mailing final reports of examinations; data entry of all examination data; preparing quarterly reports based on the post exam feedback; assisting with creating the examination schedule; as well as assisting caseload managers with delegated examination items. Additionally, the position creates imaged documents for the banking database.

Other duties include, but are not limited to:

• Assisting public entities and bankers with PDPA program questions, processing PDPA collateral change forms for pledging, and releasing collateral pledged to the PDPA;
• Maintaining the PDPA’s collateral and assessment databases, including entering and deleting data, and ensuring the accuracy of the market value of securities by downloading all securities pledged to the PDPA into the pricing service provider, and uploading current pricing into BIDS;
• Reconciling safekeeping receipts, maintaining PDPA records in accordance with statutory and rule retention guidelines, and processing monthly PDPA reports accurately and within the division’s deadlines;
• Monthly processing and data entry of monthly PDPA reports, reviewing pricing discrepancies with service provider, tracking violations for all PDPA/Escrow examinations, following up as needed, and recording responses;
• Maintaining the BIDS database for PDPA contacts, collateral, assessments, and state and federal examinations findings;
• Maintaining PDPA number database, including comparison review of banking and Department of Local Affairs (DOLA) databases;
• Maintaining current and accurate market value of securities in the PDPA portfolio;
• Monitoring maturing collateral pledged to PDPA, and notifying the bank when releases are needed;
• Sending first-day letters for Bank/PDPA/escrow examinations;
• Preparing examination folders;
• Mailing final reports of examinations;
• Sending and tracking post-exam surveys;
• Scanning documents into the banking imaging system;
• Providing customer service, including incoming phone calls, walk-in traffic, and division staff;
• Offering initial customer service, including providing general division information, referrals to other regulatory agencies, or division institutions;
• Forwarding calls to the appropriate division’s staff as necessary;
• Providing backup coverage and assistance to other division administrative positions;
• Working on special projects for management staff, including researching, compiling data, and reporting the findings.

MINIMUM QUALIFICATIONS (MQs):

There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience

Option 1: Experience

• Four (4) years ofgeneral clerical and/or administrative experience, performing all the following functions:
  • Customer service experience, including managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy;
  • Experience compiling and/or analyzing data;
  • Experience performing data entry;
  • Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies and procedures;
  • Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google drive, Google forms, Google sheets etc.).

Option 2: A Combination of Education AND Experience

• Associate’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in accounting, business, finance, education, communication, general studies, or in a field of study related to the work assignment; AND
• Two (2) years ofgeneral clerical and/or administrative experience, performing all the following functions:
  • Customer service experience, including managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy;
  • Experience compiling and/or analyzing data;
  • Experience performing data entry;
  • Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies and procedures;
  • Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google drive, Google forms, Google sheets etc.).

OR

• Bachelor’s Degree and Experience: Graduation from an accredited college or university with a bachelor's degree in accounting, business, finance, education, communication, general studies, or in a field of study related to the work assignment.

SUBSTITUTIONS:

• Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelor's degree requirement.

PREFERRED QUALIFICATIONS:

• Fluent in Spanish (speaking, reading, and writing);
• Advanced level of Microsoft Office and/or Google Suite experience;
• Demonstrated experience working for a financial institution;
• Demonstrated experience working in a busy, fast-paced regulatory environment;
• Demonstrated experience handling/working on financial transactions;
• Demonstrated experience composing detailed correspondence;
• Demonstrated experience creating and reviewing reports for discrepancies;
• Demonstrated experience formatting, editing, and proofreading documents prior to distribution;
• Demonstrated experience working with highly confidential information.

REQUIRED COMPETENCIES:

The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview). Candidates who do not meet the required competencies will be removed from consideration.

• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
• Demonstrated attention to detail;
• Demonstrated analytical skills, including the ability to synthesize, interpret, and report on complex or technical information, collect and research data;
• Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
• Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
• Demonstrated time management skills, including the ability to multitask to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
• Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department;
• Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;
• Sound judgment and the confidence to make decisions on a routine basis;
• Ability to travel independently, including work in office, as required by business needs and scheduled by the supervisor;
• Integrity and high ethical standards;
• Accountability, reliability, including attendance;
• Ability to maintain confidential, controversial, or sensitive information;
• Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, etc). and additional competencies identified through the job analysis will be listed here.

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.
• A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.

PLEASE READ - Required Application MaterialsInterested individuals must submit the following online:

1.A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2.A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3.A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans' Preference: Candidates who wish to assert Veterans' Preference should attach a copy of theirDD-214to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable
accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the
employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, atdora_adacoordinator@state.co.us.

APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go tospb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.govunder Rules.