Production Support Coordinator
Location: Santa Fe Springs, CA
Department: Production
Reports To: Assistant Manager, Production Planning
Employment Type: Full-Time, Non-Exempt
Position Summary
The Production Support Coordinator supports daily production operations by coordinating packaging, shipment scheduling, documentation, and logistics tracking for project units. This role ensures all production units are properly prepared, documented, and delivered on schedule while also supporting production planning activities. This position offers growth opportunities into production planning and project operations management.
Key Responsibilities
Production & Packaging Support
- Package, label, and log all project serial units (production units) accurately and efficiently
- Inspect packaged units to ensure shipping readiness and compliance with company standards
- Maintain packaging inspection records and shipment readiness documentation
- Ability to safely lift and move materials up to 50 lbs
Shipping & Logistics Coordination
- Schedule all outbound and inbound shipments, including project units, ship-out requests, and pick-up requests
- Obtain and compare freight quotes (RFQ) to support cost-effective shipping decisions
- Prepare all required shipping documentation, including:
- Shipping Invoices
- Packing Lists
- Shipper’s Letter of Instruction (SLI)
- Bill of Lading (BoL)
- Communicate shipment schedules and delivery details to consignees, requestors, and internal stakeholders
- Track shipments and proactively follow up on delays, customs issues, or other logistics concerns
- Coordinate with freight forwarders, carriers, and customs contacts as needed
Administrative & Systems Support
- Submit shipment-related payment requests to the Finance team
- Maintain and update Smartsheet tracking systems, including:
- Shipping Log
- Ship-Out Requests
- Pick-Up Requests
- Shipping Invoices
- Packaging Inspection Logs
- Ensure accurate recordkeeping and reporting for all logistics and production support activities
Production Planning Support
- Understand production schedules and assist in coordinating production timelines
- Support production planning activities to align shipping schedules with project deadlines
- Provide auxiliary support to senior production/project team members
- Assist in process improvements for workflow efficiency
Qualifications
Required
- High school diploma or equivalent (associate or bachelor’s degree preferred)
- Proficiency in Microsoft Excel and Smartsheet (or similar tracking tools)
- Strong organizational and multitasking skills
- Ability to manage documentation with high attention to detail
- Effective communication skills for internal and external coordination
- Ability to lift up to 50 lbs
Preferred
- Bilingual English, Korean
- Experience in logistics, shipping coordination, production support, or operations
- Knowledge of domestic/international shipping documentation and customs processes
- Familiarity with RFQ comparisons and freight coordination
- Understanding of production scheduling or project-based manufacturing environments
Career Growth Opportunities
This role is designed to develop broader responsibilities in:
- Production Planning
- Project Coordination
- Operations Management
- Production/Project Management Leadership
Key Performance Indicators (KPIs)
- On-time shipment coordination
- Accuracy of shipping documentation
- Production unit packaging accuracy
- Shipping cost efficiency
- Timely resolution of shipping/customs issues
- Accuracy of Smartsheet and logistics records
