Production Support Analyst

Senior Business Systems Analyst focused on production support for cloud-based data applications. It involves monitoring and troubleshooting AWS-based systems, resolving incidents, and performing SQL-driven data analysis. The position operates in a 24×7 environment with on-call rotations, requiring strong problem-solving, communication, and cross-team collaboration skills.

Responsibilities:

• Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to system-wide user base in a 24x7 help desk environment.
• Support and enhance day-to-day operational services through:
• Application of technical expertise in resolving reported incidents or issues.
• Analyzing complex business problems and performing related in-depth research.
• Working with cross-functional teams to address business or system issues.
• Using technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team’s ability to support the customers in a pro-active and efficient manner.
• Producing training and technical documentation for existing and enhanced business processes and applications.
• Actively participate in testing activities of the suite of applications, monitor systems and perform system health checks on as needed basis.

Qualifications:

• Bachelor’s Degree or equivalent experience as noted below. •
• DynamoDB Redshift Aurora Postgres Athena S3 CloudWatch logs Glue job Lambda ECS EC2 Step Functions SNS SQS Kenesis Grafana Java, Oracle Jira, Confluence .
• Proficiency in both on-premises and cloud-based application architectures (AWS)
• Must haves-Incident management and problem resolution capabilities .
• Intermediate to expert level query writing experience (Oracle, SQL Server, Redshift).
• Production Support (Level 1 and 2).
• Experience with shift work (after-hours and weekends) and on-call rotations.
• Ability to work in a fast-paced environment with tight deadlines.
• Strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers .
• Shift on rotational basis during business hours between 4:00 am PT to 6:00pm PT or after-hours from 6:00pm PT to 4:00am PT / weekly.