Overall responsibilities:
- Supervise the curriculum management and implementation/deployment of courseware within our Learning Management System (LMS) for Product training within the U.S. CDJRFA dealer network (28,000+ retail automotive students)
- Collaborate with the Creative design team on the development of course materials, including Meeting Leaders Guides, Participant Reference Guides, web scripts, supporting resources and PowerPoint/audio/video/media support for product-based courses
- Assist in the review of Product training materials as a Subject Matter Expert (SME) and include trainers, as needed, to ensure course relevance and accuracy
- Manage and plan for product curriculum updates, evolution and modifications throughout the year to ensure curricula relevance and correlation to learner requirements
- Create, manage, measure and maintain the Sales and Product Training certification requirements for Sales Professionals, Sales Managers, and other support roles within the Alfa Romeo, Chrysler, Dodge, Jeep, Ram and FIAT brands
- Lead contact for Commercial Curriculum – Sales Manager and Consultant
- Manage the Hiring/Development of a National team of 20+ contract Product Specialist Team members
Key areas of responsibility:
- Work with Curriculum Manager on the implementation of new courses within the Product training Consultant and Manager curricula as required, including identification of course requirements, pre-requisites, and related/interdependent courseware as defined by curriculum requirements
- Review materials for consistency of Corporate/Department/Brand messaging throughout course library
- Provide ongoing identification of underperforming/outdated training courses and content and offer recommendations for improvement as required
- Facilitate consensus between development and delivery teams for course objective compliance, relation to Customer Experience indicators and proper brand message delivery
- Assist in the development of assessments and measures to analyze and improve training effectiveness of the various modalities within the curricula
- Research and recommend appropriate training and performance solutions as required; seek innovative new methods for improving product training implementation (e.g., Retail network Podcasts)
- Benchmark other automotive manufacturer's training rewards, recognition, practices and curricula to derive "best practices" for consideration within our strategies
- Communicate effectively and often with various stakeholders including Content Development Team, all levels of Executive Management, Off-site Contract Trainers, Contract Suppliers and LMS Operations/Measurement Team members.
- Support Sales/After Sales Training Manager in the daily operational measures for field team including days worked, expenses, efficiency/effectiveness metrics
- Design and deliver T3 (train-the-trainer) programs to develop, coach and enhance field trainer on-going improvement
- Develop a network of brand team, product planning and engineering contacts to proactively support training content inclusion and field team development
- Prepare and present training recommendations for executive leadership and/or facilitate special training sessions for corporate or field audience.
Basic Qualifications:
- Minimum of Undergraduate degree – BA or BS
- Strong Project Management skills
- Strong oral, interpersonal, and written communication skills
- Proven experience with management of a large team (i.e. 20 + employees)
- Excellent analytical and problem solving skills
- High level of professionalism; self-directed and motivated
- Strong computer skills with emphasis on using Microsoft Suite of Products (Word, Excel, PowerPoint, Access). Familiarity with AI usage and opportunities.
Preferred Qualifications:
- Trainer or Facilitator experience
- Previous experience with using a Learning Management System
- Experience in Retail Sales/Operations
- Proven experience in the design, development and/or implementation of corporate curricula and/or trainer/facilitator management
- Experience with data analysis – Qlik and BI reporting
