Product Manager

Exact compensation may vary based on several factors, including skills, experience, and education.

• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

Title: Business Analyst / Product Manager

Location: 3x a week on-site in Basking Ridge, NJ or NYC (your preference)

Duration: Contract through EOY + extensions through 2027

Rate: 40-50HR

The Specialist supports a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve customer experiences. Your job will involve understanding customer needs and stakeholders while creating strategies and leading the team to implement exceptional experiences across the customer lifecycle, including the Shopping, Onboarding, and Managing customer journeys.

Must-haves:

● 5-7 years of experience as a Sr. Experience Specialist/Digital Product Owner/Digital Business Analyst

● Expert-level proficiency in story writing, use cases, and user journey mapping

● Proven track record of implementing digital experience enhancements

● Experience with Jira, Figma, and Google Suite. Responsibilities:

● Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience.

● Work across cross-functional teams, leading design thinking and brainstorming exercises to inform the digital experience.

● Develop a customer-first strategy and roadmap to transform ‘core initiatives’ into best-in-class user experiences.

● Analyze customer behavior data to identify insights into executable actions by defining solution requirements and facilitating team activities to implement solutions.

● Provide expertise and leadership across internal teams, including Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners.

● Organize the feature backlog to optimize delivery in alignment with business priorities across teams.

● Ability to work comfortably with all layers of the organization and adjust messaging to suit the specific audience