Job Description:
Our Opportunity:
At Chewy, we’re on a mission to be the most trusted and convenient destination for pet parents and partners everywhere. We are seeking a Product Development (PD) Manager to lead the end-to-end development of high-quality products within our Hardgoods portfolio. This role is critical in translating consumer needs and market insights into commercially successful products.
As a PD Manager, you will operate with a high degree of ownership, leading category initiatives and influencing product features and benefits, cost, and quality.
What You’ll Do:
Lead end-to-end product development across multiple product categories, from concept through commercialization meeting Chewy’s quality and profitability standards.
Conduct market research to identify emerging trends, customer needs, and competitive landscape.
Collaborate with Category and Brand Managers, Design, Sourcing, QA, and other stakeholders to develop 3 year and annual product roadmaps.
Assist in sending out market research and obtaining customer feedback on initial concepts.
Manage healthy relationships with vendor partners, ensuring Chewy is a retailer of choice.
Review and analyze samples and provide constructive feedback to vendors.
Ensure on-time delivery of key milestones across multiple workstreams, including sample management.
Review & complete full item setup in PLM.
Manage packaging reviews: product descriptions, UPCs, and content to maintain consistency and quality.
Maintain product information, content attribution, spec sheets, and other data in PLM system.
Own the tracking of PDPs pre-launch including status of image assets, descriptions, copy, size charts, submission of product attributes, and follow up with internal teams to ensure all pages are launch-ready.
Organizing, tagging, labeling, and shipping samples for PR, photography, and video purposes.
Proactively gather product information from vendors to prepare for marketing kick-offs.
Assess customer reviews to ensure product integrity and identify areas for potential improvements.
Oversee product pages (PDPs), consumer insights, surveys, and provide feedback on improvement areas.
Monitor recently launched products, identifying PDP enhancement opportunities, and addressing customer reviews promptly.
Run ad hoc reports. (Must be proficient in excel. Knowledge of running SQL is a plus)
What You’ll Need:
5+ years relevant experience in consumer product development, sourcing our quality
Deep understanding of the end to end product development lifecycle
Ability to create product briefs aligned to assortment strategies
Skillful at Identifying product tradeoffs and partnering with vendors to meet customer needs and financial goals
Creative, innovative, critical thinker
Executes time sensitive tasks with precision and urgency.
Impeccable organization and attention to detail
Exceptional communication and presentation skills
Proficiency in Excel (vlookups/pivots), knowledge of SQL, PLM is a plus.
Initiative and drive for process improvement
Thrive in a fast-paced, self-starter environment.
Strong analytical skills and project management abilities
Availability for night work due to global support, less than 10%
On-site presence in south Florida office
Travel expectation 10%
Bonus:
Experience in the Pet industry.
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Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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