Product Designer

Veterans Sourcing Group, LLC

New York, NY

Title: Product Designer for UPX / Purchase Experience in Marketing, Product & Design

Location: New York, NY 10010 (Hybrid - 1 day onsite)

Duration: 6 months with potential to convert

(Candidate must come to the office one day each week (Tuesday, Wednesday, or Thursday))

Must Haves (Non-Negotiable)

5+ years of digital product design experience; portfolio or case studies required
Comfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences.
Agile collaboration with engineering from discovery through delivery
Strong UX, interaction, and visual design skills
Proficiency with Figma and modern prototyping tools
Research- and data-driven decision-making
Strong stakeholder communication and facilitation skills
Accessibility knowledge (WCAG) and inclusive design practices
Experience designing AI-powered and automated features, with awareness of Responsible AI principles and privacy-by-design best practices.

About the Role

We're building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within the company ecosystem, including a large project initiative and the Purchase Experience.
In this hands-on role, you'll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences.
Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You'll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.

Responsibility:

UX Design Delivery in an Agile Sprint Cadence
Lead a design pod focused on a large project initiative and/or Purchase Experience workflows
Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros)
Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria
Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA
Support teams during build by answering questions, reviewing implementations, and driving design QA

Own Experiences End-to-End

Own core workflows and moments that matter, including:
Landing/home experiences
Navigation and search
Product discovery and consideration
Client and policy views, Applications
Underwriting touchpoints, and post-purchase confirmation
Task-based servicing
Forms and document flows
Notifications, status/confirmation states, and error/recovery patterns
Design for clarity and trust within complex, regulated environments
Balance usability, efficiency, accessibility, and compliance
Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readiness

Use Research and Data to Drive Decisions:

Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)
Plan and run usability testing, concept testing, and iterative evaluations
Translate findings into prioritized improvements
Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)

Design AI-Related Experiences:

Identify high-value AI opportunities within a large project initiative workflow, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion
Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences
Design human-in-the-loop patterns, guardrails, and fallback paths
Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction
Design for transparency, trust, and protection of sensitive customer data

Raise the Bar for Design Craft and Team Growth

Run effective design critiques and foster a culture of feedback
Support career growth through 1:1s and actionable feedback
Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction models

Experience:

5–6+ years of digital product design experience with shipped work
2+ years leading, mentoring, or operating in player/coach roles
Strong experience with complex workflows, dashboards, portals, and self-service experiences
Agile delivery experience from discovery through production
Close collaboration with Engineering and cross-functional partners

Skills:

Human-centered design, interaction design, visual design, and UX writing collaboration
Qualitative and quantitative decision-making
Strong facilitation, documentation, and executive-level communication
Proficiency with Figma, prototyping tools, FigJam, or Miro
Accessibility and inclusive design expertise
AI/automation UX design, including prompts, inputs/outputs, and error handling
Familiarity with Responsible AI, governance, and privacy-by-design

Education:

Bachelor's degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experience

Nice to Have / Preferred Background:

Deal Breakers

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